01-17-2018 07:30 - last edited on 09-04-2019 08:45 by MatthewFitbit
01-17-2018 07:30 - last edited on 09-04-2019 08:45 by MatthewFitbit
Trying to setup scales changed network and have got to the stage saying Active setup but when l go to settings and try to connect to the Aria network it's says network not avabile can anyone help as l am trying to set these scales up know for 6 months
Moderator edit: updated subject for clarity
01-18-2018 05:51
01-18-2018 05:51
@Petpoo It's great to see you in our Fitbit Community! Seems odd that your Aria scale is not connecting with your network. Since you mentioned the time that you've had your Aria scale, I assume that you have an Aria and not an Aria 2. I would like you to make sure and let me know some details: What is the brand of your router? Is your WiFi password alphanumerical only or does it contain special characters? In the meantime, please follow the setup process as instructed in the video that contains this post.
Looking forward to your response my friend!
01-18-2018 11:36
01-18-2018 11:36
Thanks for your reply the wif fi is bt and l did have the Scales working perfect with the old bt hub. Its the black ARIA scales got so fed up l put them away , as l knew that l was going to up grade my fitbit flex 2 too the iconic watch which l have and love, so decided to try my scales again
01-22-2018 03:28
01-22-2018 03:28
@Petpoo Thanks for getting back and letting me know more details! I would like to know if you made changes to your network such as router, network settings or WiFi password. Make sure that your router is using the protocol 82.11b.
See you later my friend!
01-25-2018 02:03
01-25-2018 02:03
Tryed everything got ad far as finding the Aria network it's says network not avabile can anyone don't know what protocol 82 11lb means or were to find it so disappointed that l bought these scales .every expensive for sitting doing nothing just time wasting
01-25-2018 18:33
01-25-2018 18:33
Just got the Aria 2 scale and I’m ready to throw it out the window. The setup instructions are completely wrong or perhaps not an option for me. I go thru set up on internet to try to get the scale on my WiFi and I keep getting this message that the WiFi it’s on is LINKSYS. It will not let me do anything after it flashes this. Is there an 800 number to call or someone to get help from.
01-26-2018 01:31
01-26-2018 01:31
Yes very complicated can't get my scales set up have been trying on and off for six months now Think l will give up.
01-27-2018 10:16
01-27-2018 10:16
Hi All,
My Aria has synced for months. It just stopped and now it doesn't even show up in my App. Batteries are good. So is WiFi.
01-27-2018 11:10
01-27-2018 11:10
02-01-2018 08:35
02-01-2018 08:35
@Cokeefe - Sorry to hear this, have you been able to set the scale up first then try connecting? Where are you seeing this error message? I do see you were able to contact customer support, they are a great resource if you are stil having issues.
@Petpoo - Do you have an Aria or Aria 2? Aria 2 hasn't been available for 6 months.
Actively managing your weight? Find accountability buddies on the Manage Weight board
03-26-2018 12:22
03-26-2018 12:22
I setup my Aria 2 fine to my iPhone 7, but then couldn’t add my wife on her iPhone 6 as a guest as the invite on her phone was to me!?!
So, after sending multiple invites and it not working, I deleted the Aria 2 from my Fitbit account, to make my wife the main user and then invite myself. Big mistake!
Now neither of us can reconnect to the Aria 2. When we try from either iPhone the Aria 2 can’t be found. I’ve turned Bluetooth on and off, wireless on and off. The Aria 2 on and off. Deleted my Ionic device and reconnected.
I think the problem is the Aria 2 won’t go back to setup mode. The only instruction I can find that may put it back to this mode is factory reset in the manual, which I have tried, although there isn’t an action with the black button in the battery compartment so I am not convinced by this.
Any suggestions - I am developing a massive hatred towards this product! I must have spent 4 hours trying to sort this.
03-27-2018 09:35
03-27-2018 09:35
@Eddarewrote:I setup my Aria 2 fine to my iPhone 7, but then couldn’t add my wife on her iPhone 6 as a guest as the invite on her phone was to me!?!
So, after sending multiple invites and it not working, I deleted the Aria 2 from my Fitbit account, to make my wife the main user and then invite myself. Big mistake!
Now neither of us can reconnect to the Aria 2. When we try from either iPhone the Aria 2 can’t be found. I’ve turned Bluetooth on and off, wireless on and off. The Aria 2 on and off. Deleted my Ionic device and reconnected.
I think the problem is the Aria 2 won’t go back to setup mode. The only instruction I can find that may put it back to this mode is factory reset in the manual, which I have tried, although there isn’t an action with the black button in the battery compartment so I am not convinced by this.
Any suggestions - I am developing a massive hatred towards this product! I must have spent 4 hours trying to sort this.
Have you tried removing the batteries of the Aria 2 and putting them back in? How about changing the batteries?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!03-27-2018 09:43
03-27-2018 09:43
Thanks for your response. Taken the batteries out about 20 times for varying lengths of time, and changed the batteries to make sure.
when the batteries go in the screen scrolls the Vno (presumably of the software), and then goes black. The Fitbit app doesn’t recognise the Aria 2 is on.
If you step on the scales it weighs you.
It just won’t go back to setup.
03-27-2018 09:58
03-27-2018 09:58
03-27-2018 10:05
03-27-2018 10:05
It is the Aria 2. Out of the box it set up properly through the app, but now I have deleted it as a device it won’t go back to setup mode.
I did try pressing the corners just in case though (as for Aria). No luck.
03-28-2018 08:23
03-28-2018 08:23
03-28-2018 09:20
03-28-2018 09:20
03-28-2018 09:36
03-28-2018 09:36
Don’t make me laugh! On hold for 45 minutes - never picked up!
i ended up direct messaging on Twitter. Have had a response but no solution, so they have opened a case file. Awaiting email contact!
03-28-2018 17:56
03-28-2018 17:56
@Eddarewrote:Don’t make me laugh! On hold for 45 minutes - never picked up!
i ended up direct messaging on Twitter. Have had a response but no solution, so they have opened a case file. Awaiting email contact!
It's good to hear that they have opened a case on your behalf. When you speak to them again, you may just want to remind them of all the troubleshooting you've done....with so many people calling them everyday, it may be hard for them to keep track! By simply reminding them of the troubleshooting, you will be saving time for both yourself and the representative.
My guess is that it does have something to do with your device, and they may offer to replace it.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!03-29-2018 06:39
03-29-2018 06:39
Thanks for the advice. I will post the result!