Aria / Aria 2. Connection error , not sync/Setup/Update

[AlecGo]

Today 07082019, I noticed my BIM not displaying on my aria 2 .I waited and waited and it never synched my data to iphone. I have done the followings:

1. Reset of Aria

2. Took the batteries out

3. Re set the wifi 

Nothing works ! 

[JuanFitbit]

Hi @AlecGo @Yourheighness @nikonjd @rohithitro @Ashleyrn26 @Cbiowriter @SunsetRunner @KenHo @streets33 @MarioRC @JohnnyRow @SunsetRunner @xanbego @DK_Walker @matispf84 @littlegret02 @LZeeW @Pootums @caendlich @Kent.P @JamesD7 @DW63 @Fig8V2 @Rosina. @mplfitnwell1 @ThatDii , nice too see you all around, and a warm welcome to the members that write here for the first time. 

I merged all the threads regarding the syncing-, setup- and update situation on the Aria and Aria 2. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution.

I apologize for any inconvenience caused.

I appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

[AndyBenj]

 I gave up for $129.00 I should not be struggling with this scale.  Same problem as everyone else. 

I took it back to best buy and I ordered another scale on Amazon. 

[KenHo]

Please let me know if fitbit is forcing us to purchase the ARIA2. if not
is there another option? Like a cheaper option?

[DK_Walker]

JuanFitBit.



I know how to keep our app up to date. How do we keep our Aria 2's up to
date? I noticed a few different Firmware versions among this group.



Thanks.



DK_Walker

[RickBig]

Only bought the Aria 2 yesterday, same issues as I suppose most people in this forum, WiFi connection is lost soon after setup. Unacceptable that the device prefers 802.11b, it's going back even if the firmware/sync issues are resolved. I am hoping that my charge 2 isn't bricked as well, so far so good. Perhaps Fitbit has too many Chiefs and not enough Indians? 🙂 

[JuanFitbit]

Hi @RickBig  a warm welcome to the Community! Thank you for your feedback. The Aria 2 is able to connect with the  802.11b/g/n  protocol, not only with the  802.11b one. 

@KenHo ,thank you for your reply.  We are not forcing anyone to purchase another device. Our Team is working on solving the syncing/setup situation as soon as possible. 

@AndyBenj , nice to see you back. Thanks for letting us know what you did. You are always welcome back, to the Fitbit Family if you change your mind.

@DK_Walker , thanks for letting me know about my mistake. As you mentioned, there are different firmware versions mentioned here. Some are for the Aria 2 and some for the Aria. Don't worry about the version you have. All versions should sync after the situation is solved. 

Please let me know if I can be of more help. 

[westynz]

Just adding that I am also unable to sync from my Aria 2 scales. Same connection error. Started yesterday morning.

[KenHo]

@JuanFitbit:  Thank you for your response.  I was not able to sync to the app so I reset the ARIA to try the sync again.  Stupid me because now I can not even check my own weight.  Can you tell me how to atleast bypass the set up to just so that I can check my weight?  I look forward to you and your team's response.

[JamesD7]

Just a heads up that my scale successfully synced this morning after having the issues yesterday.

[Kent.P]

Is there an update on this fix of the "connection error"? 

If it can occur so quickly, it can be fixed just as quickly!

[JuanJoFitbit]

@westynz @KenHo @JamesD7 @Kent.P Hi guys! I'd like to inform you that the issue has been resolved and your Aria scales should be able to connect.

Let me know if you guys have any questions!