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Aria WIFI Error with Comcast

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‎07-14-2017 14:04 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎07-14-2017 14:04 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

HELP!!! I have searched and tried everything and still cannot get my Aria scale to connect to my router. It goes all the way through and then I receive the WIFI ERR message. My network mode on the router is 802.11 b/g/n its the 2.4 GHz network and the channel bandwidth is 20/40. I have reset the router 3 times and have tried set-up from my iPhone and Mac. I even tried to manually enter the MAC address of the Aria into the router settings, with no success. If anyone has any help what-so-ever, it would be greatly appreciated!!

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61 REPLIES 61

‎08-30-2019 11:16

‎08-30-2019 11:16

We have a Xfinity/Comcast wifi router that our Aria could not connect.  I bought a wifi extender from Amazon, connected it to Xfinity router with a cable, and used it as a router instead of an extender.  Aria was able to sync to the extender/router.  I am not technical at all, but it works.  

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‎04-12-2020 13:31

In response to JuanJoFitbit

‎04-12-2020 13:31

Access denied error at that link? Come on, Fitbit. You could have better support if you tried. I keep hearing Garmin call my name.

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