Aria can't connect to my new wifi

[Lewis314]

I recently had to change out my wifi router.  It is the exact same type as my previous router that was connected to the scale but for some reason this scale will not connect to the new router.  Oh it was a nightmare connecting the scale to the first wifi as well, but I am over it.  !!!!! I have been trying for three days.  Shame on you fitbit for putting out such subpar material.  some one needs to tell me how to fit this setup or I want my money back.  My scale is saying that it has detected the networks but my network does not appear to connect to it.  I should have bought a Withings scale. uggh.

Moderator Edit: Title change for clarity

[Hogares]

I don't want a product than I need a Master Degree in Networking to make it
work as supposed.

Aria is the worst weighting device ever.

[DrRyanDC]

Sadly I have 2 masters and a doctorate and trying to get his to sync is as hard as anything I've ever done! There has got to be an easier way

[Capio78]

Mine works for the most part now, but it still stops. What I have learned
is the biggest issue is the router itself. Not that that is to blame, it
isn't fitbit is but what I mean is when your router changes i.p or if you
reset the router it confuses everything. Usually now when I take the
battery out of the back and leave it for 30 seconds it fixes itself. I can
see no rhyme nor reason for it though. Just seems to work. They sent me a
new one because I complained so much and was getting so annoyed but then
the old one started working out of the blue. Just bizarre.

[lstocker]

Thank you for taking the time to reply. I also waited 30 seconds the 6th time and it finally started working Ha! I lost stress weight so that is the good outcome.

Thank you again

Moderator edit: personal info removed

[lstocker]

It’s working now, thanks.

Moderator edit: personal info removed

[lstocker]

Working👌

Moderator edit: personal info removed

[EdmundC]

I think that taking one of the batteries out simply powers the Aria down and when you put the battery back it restarts.  When a Wi-Fi device restarts it will try to connect to the network - the Aria will show the name that it's connecting to - and then, when it finds the network it will connect using the password.  So the network name and the password have to be correct to get this far.

Once it connects, it will issue a DHCP request for a network address and network information that it needs to communicate and will try to get the updated information from the network - this is why you need to restart everything if you make any changes to the network.  If you don't restart the device it will keep on trying to use the old (outdated) information.

[Jeffb0572]

This actually worked.
Changed my wireless settings to B/G ONLY... (where the originally support
tech told me to "make sure it is set to B/G/N or Mixed"

Finally got it to connect (after five months).

[lstocker]

Ha! There is a solution. I waited 30 seconds instead of the recommended 10-15 and on the 6th try it worked! I lost stress weight so perhaps this is a new diet fad - WiFi DiFi!

Moderator edit: personal info removed

[EdmundC]

I suspect that the problem here is that the Access Point will prefer the high bandwidth N mode if anything is connected in N mode, and doesn't switch to the B mode unless the B device is very close - this would explain way I was always able to connect the scale in the kitchen next to the AP and never in the bathroom at the other end of the house.  Realistically, N mode (and 5GHz) is overkill for a device like the scale that only occasionally transfers small amounts of data.

[n0rg]

This is almost the same thing I wrote to Fitbit about six months ago having
the same issue. Again, it was so frustrating after I diligently went
through the process that Fitbit described, to not have it connect. Fitbit
then sent me a new scale. Problem as I saw it, Aria kept in its minimal
memory, the old router SSID and just would not let it go. After I had my
new scale on for about 7 days, I thought about seeing if it would register.
Sure enough, it did. Bottom-line: taking the battery for 30 sec didn't do
it for me, but suggested to Fitbit that they "experiment" what the time may
be and publish, or fix the memory leak. /Roy

[EdmundC]

If you walk through the scale reset procedure then you can reset the scale to use a new SSID - I think that the instructions say to tap the scale during the setup to reset it but I found that you need to give it a good hard bang. 

Now that I've connected to a router that is set to the older "B" mode, I'm find that the scale connects very reliably at about 50 feet through two outside walls.  I suspect that the issue is that the scale was designed to use the B mode and that newer routers simply don't want to use B - they say that they "support B" but they will tend to ignore it when they see a brief connection attempt from the scale.

[Faffer]

Setting up this piece of equipment is ridiculous...I have tried for two days..all I get is it cant connect to the network. Really...is this the best that fitbit can do. Its pure garbage..

[Faffer]

Agreed.. The worst setup....ever... In this day and age of plug and play and Fitbit come up with this junk..

[EdmundC]

To connect to the network make sure that the network that you are connecting to is 2.4Ghz (not 5GHz) and running in "B" mode.  Many routers say that they support different modes but their support is not that good.  Once you are connected to a B mode router it's very reliable.

[Nadia5523]

Now I’m struggling the same. So frustrated. I can’t sync to my new WiFi and it’s have my new WiFi’s name to connect to it. 

[Tom61]

The software for this stuff is 1st class **ahem**.  Not a single aspect of Fitbit is intuitive, especially and including the scale setup.  I'm trying to change my WiFi network because I moved (as if the reason matters).  There's no option even presented to do so, even though the old network doesn't even exist.  

I'm thinking of making a satisfying video of smashing FitBit products into tiny pieces.  I'm pretty sure I'd establish a record of some sort for likes.

[EdmundC]

Just take one of the batteries out of the Aria for about 10 seconds, then put it back in and it will restart and briefly prompt you to go through the setup procedure again - it will say "tap to setup" but realistically you need to give it a good wallop to get it to go into the setup menu to chose the new AP name and password.

There are videos on YouTube that will walk you through the setup.

[Hogares]

I'm ready to smash mine.

[Jeffb0572]

Delete your scale, and Re-install like a new scale if you need to change the network.