Aria can't connect to my new wifi

[Lewis314]

I recently had to change out my wifi router.  It is the exact same type as my previous router that was connected to the scale but for some reason this scale will not connect to the new router.  Oh it was a nightmare connecting the scale to the first wifi as well, but I am over it.  !!!!! I have been trying for three days.  Shame on you fitbit for putting out such subpar material.  some one needs to tell me how to fit this setup or I want my money back.  My scale is saying that it has detected the networks but my network does not appear to connect to it.  I should have bought a Withings scale. uggh.

Moderator Edit: Title change for clarity

[bajanvie]

Absolutely brilliant 👍🏾 I used a friends Samsung and it worked first time without me even having to download the app. thank you so much.

Not sure if my last comment saved. Thank you so much. Used a friends mobile and it connected first time without even having to download the app. thanks so much.

Moderator edit: format

[foejang]

glad it worked for you 🙂



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[JuanJoFitbit]

@bajanvie I'm so glad to hear that your Aria scale connected to your network after trying the tips that suggested @foejang. Thank you for posting the update here.

I'd like to invite you guys to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you guys in our Fitbit Community more often! 

[KMD23]

Have done what you suggest several times and it still will not pair with the new wifi

[JuanJoFitbit]

@KMD23 Welcome to our Fitbit Community! Let me go ahead and follow up on the connection issues that your Aria scale is experiencing. Let me know the following details that will help me to determine the cause of the issue: Is your scale showing any error message when it tries to sync your data? What is the make and model of your router?

In the meantime, please make sure that your router has the settings that the Aria needs to connect. The settings needed are listed in this help article.

See you later! 

[SunsetRunner]

I had to enter 3 initials and it works

[Jmunksga]

The only REAL way to fix problems with Aria 1–REPLACEMENT!

Then only REAL way To solve your problems with AriA 1!after fighting with moderators, my cable company, and back channeling with other tech savvy users I finally have a solution:

Aria birthday replacement! I researched all the other options and this one had the best reviews and customer support. Next up: Apple Watch and NO MORE FitBit. And to think I asked for FitBit products for two birthdays and that worthless scale for Valentines Day. Terrible comp

[JuanJoFitbit]

@SunsetRunner Thank you for joining our Fitbit forums! I'm glad to hear that your Aria worked after entering 3 initials. Thank you for posting the update here.

@Jmunksga Thank you for your feedback since this helps us to keep improving.

[coloradomark]

No matter how many times I reset my Comcast modem, gateway, etc... My FitBit Aria 1 scale won't connect to my network anymore.  This is really disappointing FitBit.

FitBit, can you please replace my scale with one that actually will work?

[DrRyanDC]

All their scales are like that! I just got the dreaded “time to change the battery”’ and I’m dreading the time I’m going to waste reconnecting.

[juwster]

Yes, do yourself a favor and get a bluetooth scale.  I got one from Amazon and I have never been so happy to be rid of the major headache of the Fitbit wifi nightmare that I put up with for months on end.  I was totally convinced I could overcome the wifi connection problem.  However, I am not willing to change the wifi in my home just to use a Fitbit product.  My bluetooth scale sync the information over to the Fitbit app so there is really no reason to use the Fitbit scale.  And my new scale was only about $40.00.  I have had it for about 8 months and it still works like a charm.  The Fitbit scale stills weighs me, so it works as a scale, however, I can't send the information anywhere. Don't get me wrong, I have used Fitbit products since they came out. I am wearing my tracker right now, it's just their scales leave a lot to be desired.  They could improve them if they would just do it. 

Hope this helps.

[JuanJoFitbit]

Hi everyone! We’re aware of the issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products.

Thank you for your understanding with this.

[Pat_C]

Too little, too late! 

Whilst the Fitbit watch is a great product your Ariel scale has downgraded your companies reliability and customers expectations, it’s akin almost to the disaster that was windows 8!!!

we are not tech gurus just people who expect that when we buy a product it does not require more than a basic almost street level expertise to correct. Like the majority of other devices that are now on the market and require connection to the web to operate or wifi to work!!

Your expensive , what now is anyway, basic balance is now even being superseded by the likes of Big W and Kmart or like my replacement WW. Which was a third of the price and can provide my with additional features . 

[JuanJoFitbit]

@Pat_C I'm sorry about the experience you had with your Aria scale and your feedback and comments are greatly appreciated since this helps us to keep improving.

[tigger2]

I have not seen one bit of improvement in the last THREE plus years this has been a problem, just look at the string!!!! JuanJo, your replies continue to be saccharine (and just as toxic) without providing any help. 

[JuanJoFitbit]

@tigger2 I totally understand that these is not the answer you want to receive. However, our team is aware of this and your feedback is being forwarded to our team also.

[TeresaOH1]

I  having the same problem you did. It either just quits while “connecting” and the scale turns itself off - or - my favorite, it will say I am done but then shows itself connected to the old router. I am cursing  up a storm. Geez - I have been at this off and on for at least 3 hours.

How long should it take? My scale gets tired and shuts itself off before finishing

Moderator edit: merged reply

[SunsetRunner]

I used 2.4 GHz and made sure it was in range of the WiFi router. This seems to be the most stable connection in my house. Sometimes Bluetooth headphones and other devices use 2.4GHz. This may interfere with my WiFi. Which is the reason why I moved the scale away from my sons room where all the gaming devices are located.

It connects immediately. I used an iPhone and made sure the phone was on the same WiFi as the scale first.

Regards,
Allen

Moderator edit: merged reply

[JuanJoFitbit]

@TeresaOH1 Welcome to our Fitbit Community! I would like to follow up on the syncing issues that your Aria is experiencing and would like to know if the issue persists or if your Aria could be set up.

@SunsetRunner I'm so glad to hear that you managed to get your Aria set up. Thank you for sharing the workaround followed. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you guys later! 

[Arjtaylor]

I’m having this same issue. I changed the password on my router and now my Aria won’t connect. I’m ready to throw this scale in the garbage. The initial set up was easy. I’ve been working on this for HOURS and I am beyond frustrated!