11-29-2015 18:09 - last edited on 04-10-2021 05:04 by JuanJoFitbit
11-29-2015 18:09 - last edited on 04-10-2021 05:04 by JuanJoFitbit
My Aria scale keeps registering me as a guest.
I have gone on the website and assigned those measurements to myself with several weigh ins. The issue persists. I did every step from your help article at https://help.fitbit.com/articles/en_US/Help_article/Why-is-my-scale-recognizing-me-as-a-guest
I asked FitbitSupport on twitter for what to do. They directed me to other support channels at https://twitter.com/FitbitSupport/status/671125370855292928 where I got the contact number.
Now I am on hold for Fitbit to answer. It has been over an hour and 45 minutes. While I wait, can anybody help me fix this issue with my Aria scale, please?
Moderator edit: format
Answered! Go to the Best Answer.
03-02-2020 14:24
03-02-2020 14:24
How do I get the Aria to recognize me?
03-03-2020 05:42
03-03-2020 05:42
03-06-2020 02:34
03-06-2020 02:34
ok thanks i will try that🙂
03-24-2020 08:54
03-24-2020 08:54
Excellent advice! Thank you so much! Problem solved! 👍🏻👍🏻
03-24-2020 11:19
03-24-2020 11:19
SCM73 wrote: "Excellent advice! Thank you so much! Problem solved!"
Could people please refer in some way which post they're referring to? There are 9 pages of discussion above. Which advice helped you, SCM73?
03-24-2020 15:15
03-24-2020 15:15
04-23-2020 08:41
04-23-2020 08:41
Go to the Fitbit app> find Aria scale> Recent weigh in> click on the recent weigh in> change status to YOU
It has two options YOU or guest. Once that checked. It will display the right weigh ins to the right person.
04-23-2020 13:47
04-23-2020 13:47
04-23-2020 16:55
04-23-2020 16:55
Butterfly_1999 said: "Go to the Fitbit app> find Aria scale> Recent weigh in> click on the recent weigh in> change status to YOU
It has two options YOU or guest. Once that checked. It will display the right weigh ins to the right person."
This isn't the whole story. If you have several people registered with the scales, you'll see all their names and Guest as options.
Changing a weight to the right person can help, but doesn't always. I've done this hundreds of times over the years to get the right weights assigned to the right people in my house, and it doesn't always help.
06-01-2020 15:38
06-01-2020 15:38
Yeah my scale has been recording me as guest ever since my teenage son got to be my old size. I kept growing too so I became “Guest”. I used to be able to go into the app and see weight...but every button on the app now seems to be selling me something...no button for “show me my weight history”. A few years ago I actually found someone to talk to. Call center... they landed on “dumbfounded” implying I was resetting something wrong (ie - changing guest to my name 5 times until it got it). Hasn’t worked right since 2016. Scale works fine. Looks good. Sitting on my floor and I can weigh myself...but Fitbit app upgrades are beyond confounding. App is useless. Scale works like analog scale i can get at Bed Bath and Beyond. Found RENPHO scale that does everything I need (I DON’T need to share every detail of my workouts or record my meals on Fitbit!...just tell me what I weigh now and record what I weighed yesterday then gimme a freakin graph like you used to when you worked!). Bought apple watches for everyone and chucked all the Xmas gift Fitbit devices. Aria is last to go. RENPHO arrives in 3 days. Wait.
06-01-2020 17:16
06-01-2020 17:16
12-05-2020 00:47
12-05-2020 00:47
I had to manually change 11 weigh-ins (8 in socks, 3 bare feet) from GUEST to my name before the scale started to recognize me as me. IMPORTANT: nothing seemed to work until I started weigh-ins with BARE FEET. Only after recording 3 weights (and hidden BMI%) and changing them to my profile in the FitBit dashboard did the scale auto-recognize me. I am confident that this weight + BMI% is what allows the scale to initially build a profile for your weight to predict who is on the scale. I REPEAT--weigh yourself with bare feet!
12-06-2020 01:17
12-06-2020 01:17
01-01-2021 07:30
01-01-2021 07:30
Brian, you are spot on with this post. Now I am running into so many issues with the App, with the scale (Aria 2) here that does not recognize anyone anymore ..
I am now switching products. I switched a long time ago for the watch and measurements to Garmin and the scale is now someone else that can be hooked up to those.
I will get rid of Fitbit completely because of that.
06-13-2021 12:51
06-13-2021 12:51
Success -- and simple! Thanks!😎
09-20-2021 09:36
09-20-2021 09:36
Sure did work! Thanks!
09-20-2021 10:09
09-20-2021 10:09
05-28-2022 01:32
05-28-2022 01:32
“Sorry, you don't have permission to access this page.”
No, I haven’t tried these steps lol
09-18-2022 15:57
09-18-2022 15:57
HATE IT