11-16-2017 04:48 - last edited on 03-31-2021 04:15 by JuanJoFitbit
11-16-2017 04:48 - last edited on 03-31-2021 04:15 by JuanJoFitbit
The Aria 2 will display my weight, but instead of showing body fat or BMI, it just shows a head with a question mark in it, then the app records the weight as guest. Help!
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
07-08-2018 23:17
07-08-2018 23:17
07-10-2018 05:55
07-10-2018 05:55
@SeanCyclist Thank you for getting back and trying all the recommended troubleshooting steps! I was able to get in touch with our Support team and was told that they contacted you via email. Please check out your inbox and see the email that they sent you.
Let me know if a solution was provided!
08-21-2018 15:23
08-21-2018 15:23
This did not work for me. And after I tap when I see the ? It gives me a picture of feet walking backwards. Any ideas??
08-21-2018 15:34
08-21-2018 15:34
08-27-2018 08:31 - edited 09-01-2018 09:24
08-27-2018 08:31 - edited 09-01-2018 09:24
@Hellwig Thank you for participating in our Fitbit Community! I'm sorry to hear that your Aria won't provide your body fat percentage or your BMI. Please make sure that your Aria 2 is placed on an even or flat surface and you are stepping on it barefoot. Also, I would like to know if you have restarted and re-calibrated your scale. If not, please take out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 times in a row and let me know if the issue gets fixed.
@12Bones I'm sorry to hear that the Aria 2 didn't fit your needs or was what you expected. Your feedback is greatly appreciated.
I'll be around if any questions arise guys!
08-27-2018 10:52
08-27-2018 10:52
08-28-2018 04:46
08-28-2018 04:46
@12Bones Your feedback will be sent to our team as this helps us to keep improving our services and products.
08-29-2018 13:54
08-29-2018 13:54
What does the picture of feet walking backwards mean? Does it mean get off the scale?
08-29-2018 16:34
08-29-2018 16:34
@tpb wrote:What does the picture of feet walking backwards mean? Does it mean get off the scale?
Yes, that means that you need to step off the scales so it can complete the calibration process.
08-30-2018 11:16
08-30-2018 11:16
@tpb It's great to see you in our Fitbit Community! The information that shared my friend @USAF-Larry is correct. In addition, I'd like to share this help article which explains what the other icons that the scale displays mean.
See you guys later!
10-07-2018 19:01
10-07-2018 19:01
Yes, it means step off of the scale
10-08-2018 06:46
10-08-2018 06:46
@L-Trane That's right my friend! Thank you for your contribution and joining our Fitbit Community.
Welcome aboard!
10-11-2018 11:13
10-11-2018 11:13
Are you wearing socks ? Same just happened to me and I realised I was wearing socks now it’s ok
10-12-2018 02:44
10-12-2018 02:44
You are joking, right? I know better than to wear socks when I step on the scale if I expect it to be able to show me BMI. I don’t know why it initially just stopped showing me BMI but after pulling batteries and hitting reset button, it’s working again.
10-12-2018 02:48
10-12-2018 02:48
10-12-2018 05:24
10-12-2018 05:24
Oh you were serious! I thought you were trying to be flippant. My apologies!
10-15-2018 05:06
10-15-2018 05:06
@Nyko @L-Trane I'm so glad to hear that your Aria scales are working properly now. Thank you for posting your updates in the Community.
I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you guys in our Fitbit Community more often!
10-23-2018 13:06
10-23-2018 13:06
I tried tapping the top when I saw the guy with a question mark and nothing happens. Mind you, I am the only user set up for this scale. And, I agree that the written instructions amount are very limited.
10-27-2018 09:09
10-27-2018 09:09
@Scottd2104 Welcome to this thread and our Fitbit forums! Let me go ahead and find a solution for this. Please let me know if the issue persists or if your Aria 2 is working properly now. In the meantime, please take a look at this help article, which explains what the icons mean.
See you later!
02-21-2019 11:42
02-21-2019 11:42
Hi my scale won't show my fat %. I've had it over a year and it has shown about a dozen times. I weigh myself every morning. I noticed you helped someone else with this issue but I have no idea what he was referring to about the x. Can you help?