Connection error on Aria 2

[Liverpool-Ruth]

Hi,

I got an Aria 2 scale with a Christmas Amazon voucher and set it up with little problem.

However my hub was getting old and losing its connection so Virgin Media sent me a new hub today.

I’ve connected everything else in the house successfully to the new hub except my Aria 2 scales.

It appears to connect successfully but I’ve noticed that the app doesn’t appear to save the network connection details.

The scales themselves keep showing “Connection Error”.

I’ve tried to connect now at least a dozen times. I’ve also tried deleting the app from my phone and reinstalling it. And also getting the app to forget the scales and then re-adding them.

I really think the issue is a software one - because as soon as the scales connect ok - the app then just shows a blank where the network should be.

The scales themselves are still working fine.

Hoping someone can help me please?

thanks

Ruth

Moderator edit: edited title for clarity

[Tjerk]

I tried switching the router to mixed mode but that did not help. What did help was analyzing the wifi signals.

I downloaded the program Oka Wifi Speed Test and analyzed all the wifi signals the floats through my house. In total 49 networks found from all surrounding neighbors. In the 2.4 GHz spectrum plot I saw that my network (auto channel) was overlapping a strong neighbor signal on the same channel. I changed my channel from auto to the most blank spot in the spectrum, and the Airia 2 connected immediately after weighting.

No more connection error.

I was too fast with my conclusion: again same error 

Moderator edit: merged reply