Connectivity difficulties between Aria and Comcast/Xfinity routers

[JuanJoFitbit]

Hi everyone! It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you all for your patience. Any update available, I'll make sure to share it in this thread.

[Timberwolf620]

Maybe you can come and explain this to my scale.

[tamahome]

Hmm, you get a "no sync" message if the wifi works, but forgot to plug the network cable from the modem into the wifi router.

I don't know.  I tried b/g/n and channel 11.  The first time the scale setup failed, but then it worked the second time.  I set it up with my iPhone.  It's ok right now.  I have the 5 ghz turned off.

Moderator edit: merged reply

[Doemg]

I've tried resetting to my 2.4 WiFi and it still doesn't work. Is there a driver update or something for the Aria? I'm getting very frustrated.

[drmeiswinkel]

I don’t know of any proposed work arounds that don’t cost you more money.  This thread has been going almost a year.

Fitbit has been aware that these issues exist and has issued no patches or fixes.  They have made no attempts at mending the bad feelings with their customers.

i have found, and many of us in your situation have used, the Renphro bluetooth scale.  It costs about $30 and has more consistent readings.  It’s software does what we paid Fitbit to do AND works with smartwatches like Apple watch and Android wear.  What’s even better is it costs less than other user proposed work arounds.

look deeper into the thread and people’s postings.  Save yourself the trouble and realize you spent $200 on a bad, unsupported product.  Read for yourself, decide for yourself. I urge you not to spend hours-upon-hours as I did!

[SunsetRunner]

Hi Doemg,

Give up.  You won't get it fixed.  Please read my original post of 10-27-2018 for everything I did and what Comcast and Fitbit did (or didn't) do.

Hi drmeiswinkel,

I've already spent the hours you talked about.  Neither Comcast or Fitbit could help, though both tried.  "It's an engineering problem," their phone support and emails said.  I'm not spending any more money with Fitbit.  I put a post-it notepad and pencil next to the scale and record results daily.  Then once a week I manually enter the results on Fitbit's website.  I actually just looked at Renphro scale on Amazon, but decided not to buy.  It seems to work with smartphones and smartwatches, but there was no indication that it worked with desktop computers.  I'm happy and at peace with what I'm doing.

Moderator edit: merged reply

[tamahome]

Mine isn't working again.  It seems like 2 mediocre devices that just can't work together.  The scale seems to work with any other router that can do B mode or G mode.

[SSTATKUS]

I was on here asking for help with this issue several weeks ago, and decided that manually entering my scale results into the app every day wasn’t really that much of an inconvenience. Then, suddenly and without me doing anything to make it happen, my scale has been connecting to the app and recording both weight & body fat perfectly for probably two weeks now. *shrug*

[Doemg]

Has anyone gotten beyond customer service and actually talked to the head of customer service/complaints?  This seems ridiculous that a $100 plus scale can't sync to wifi.  I just purchased my 5th fitbit, there are a tone of other choices out there and maybe I should have re-thought my latest purchase and gone with an Iwatch (with way more features).  

[Protector]

Except B,G,N is not an option to edit to. Only G,N

[thepair]

 I just upgraded to the newest Comcast router xFi and having the same problem as everybody on this list

what I’m wondering is this workaround still the only way to get connected with a new xFi router 

[imanilea]

b/g/n is not an option anymore.  Any new options to solve this issue? 

My scale gets to the point of "Networks Detected" but then it doesn't "see" my network.  It sees others nearby, but not mine.  Then the scale cuts off.  

[SunsetRunner]

I'm glad yours started working, but mine has not.  I even tried again today to 'SET UP" my Aria scale on a Mac running Mojave 10.14, but it did not connect.  It did not indicate an error, it just went back to saying SET UP ACTIVE.  I finished with trying after 10 months.  Manually entering is working for me.  But no more Fitbit items will be purchased by me.

imanilea
Sorry I can't respond as I've never had your problem.  But today  I tried to SET UP my Aria scale on a Mac computer running Mojave 10.14 again, and while it recognized my network, it did not connect and simply went back to saying "SET UP ACTIVE."  As I've said before in this thread, I'll manually enter my weight and BMI and never purchase a Fitbit item again.

Moderator edit: merged reply

[LarryInSeattle]

Trying to configure the Xfinity gateway is an exercise in frustration, as it seems to revert to comcast's perferred settings on its own, and based on @imanilea's post, it looks like the option to reconfigure it isn't even there anymore.  The only thing that's worked for me to keep my old Aria 1 connecting is to add a separate b or b/g wireless access point to my network.  I did it by using an old router that I dug out of the spare parts box in the garage; if you don't have one lying around, just go to Goodwill and get one for about 5 bucks (I used an old Linksys wrt54gs2 ver 1, but I'm sure others will work).  You'll also need a piece of Ethernet cable.  It's easy to do, instructions here, courtesy of how-to geek: https://www.howtogeek.com/104469/how-to-extend-your-wi-fi-network-with-simple-access-points/.  This allows the Aria 1 to connect wirelessly to your network by providing a dedicated b or b/g connection that then connects to your xfinity gateway through an Ethernet port, bypassing the gateway's wireless connections.  Problem solved, easy peasy.

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@imanilea wrote:

b/g/n is not an option anymore.  Any new options to solve this issue? 

My scale gets to the point of "Networks Detected" but then it doesn't "see" my network.  It sees others nearby, but not mine.  Then the scale cuts off.  

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[Northshore64]

This doesn’t work and you know it. 

Everyone will continue to get WiFi err no sync. 

I’m betting they’ve had a software glitch somewhere and this is busywork for us while they try to figure out how to fix it. 

It’s always this way.  

[LarryInSeattle]

Hey @Northshore64, I assume you're referring to my post about setting up a wireless b access point? 

Works for me just fine. But you gotta follow the instructions to configure the old router as an access point.  If you can't do that -- of course it won't work. 

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@Northshore64 wrote:

This doesn’t work and you know it. 

Everyone will continue to get WiFi err no sync. 

I’m betting they’ve had a software glitch somewhere and this is busywork for us while they try to figure out how to fix it. 

It’s always this way.  

---

[Northshore64]

Nope. I am responding to FitBit.

Was working. Something changed. They can’t figure it out. Make the customers do troubleshooting/busywork. It’s been twitchy for the years I have had it. And now I’m done. 

Whatever your workaround is god bless ya.  I don’t have time for that. 

[LarryInSeattle]

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@Northshore64 wrote:

Nope. I am responding to FitBit.

Was working. Something changed. They can’t figure it out. Make the customers do troubleshooting/busywork. It’s been twitchy for the years I have had it. And now I’m done. 

Whatever your workaround is god bless ya.  I don’t have time for that. 

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Thanks for clarifying, @Northshore64! 

Yeah, Fitbit engineers sure made the wrong choice back when they designed the Aria 1 to only work with the old b standard wifi, erroneously assuming that as wifi standards evolved the newer routers, etc would always remain backwards compatible to older standards. 

And Comcast should really give its customers who still use older, legacy equipment the ability to connect to their routers and gateways by keeping their equipment backwards compatible.

But neither of them did, which is why everyone in this discussion is pulling their hair out trying to get their Aria 1 scales to connect.

[Northshore64]

Well said. 👏🏻

[thepair]

What does that have to do with the old router I don’t understand that point

Sent from my Ting iPhone

[Linda103103]

I have used this workaround many times, always successful.  However, Xfinity/Comcast has now disabled the option for the user to change the mode from b/g/n to g/n then back to b/g/n.  I confirmed this with Tier 2 support from Xfinity 12/15/18.  Now, you will have to call an Xfinity rep to do this for you.  I don't know if this is an Xfinity wide restriction or a regional one.  FYI I am in the Philadelphia market.