"Something went wrong" during Aria Air setup

[FHCSD]

There has been a consistent difficulty with setting up the Aria Air scale since Fitbit moved to Google. When attempting to pair the device, an error occurs.  

Moderator Edit: Clarified subject

[rtfyuikujyhgf]

SERIOUSLY this is the only reason i bought the dam thing for easy set up !!!!!!!!!!!!!!!!!!!!!!!  hurry up!!!!!!!!!!!!!!!!!!!!!!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the information and screenshots provided. I understand how frustrating this has been for you, and I apologize for this situation. This issue has been reported to our team and they're working on a fix. While I don't have a time frame, rest assured we'll keep them informed of the impact to you and other members.

As a side note, I just want to clarify that the other post was marked as the Best Answer to help other members who are new and want to know more about this situation. Nevertheless, I appreciate your feedback and feedback and I'll update this thread as soon as I have more details.

[SunsetRunner]

i have the same problem T_T and no resolve 

[jrrrrrrr60]

having this issue. Returned one aria air and got another, same issue on both scales

[jrrrrrrr60]

more context: using the fitbit app on iphone 12 pro, fitbit app version 3.87

[SunsetRunner]

Will I really have to take it and throw it away?

[IPWinsor]

New Fitbit app update today. But the issue persists.

[NWood2023]

Why is this still being sold without any warning that it won’t actually work?! I just wasted nearly two hours thinking I was doing something wrong then found this, it’s a “known issue”, just “stay tuned”. This is ridiculous, so frustrating. 

[April551]

I can’t get Aria Air to pair with Fitbit app. Keep getting error message: Abort or Retry.

I think it might be because I told Fitbit to forget device on a different Aria air. Now it won’t pair with any Aria air. 
Can anything be done? Thank you, I’ve tried everything support told me. But I forgot to tell them about that.

[mohitkrec]

There is no error on your part. This is a known issue on Fitbit side that they need to address. The issue is caused by migrating/using a google account. Everyone is hitting this issue at setup and it is surprising that Fitbit has not prioritized this fix. Hopefully, an update with a fix will come soon!

[April551]

Thank you for your answer! I am relieved that it’s nothing I did.

[LizzyFitbit]

Hi everyone and welcome to the new members.

As you may know, this issue has been reported to our team and they're working to get it fixed as soon as possible. I apologize for this experience and appreciate your feedback which is helping us to keep our team informed on this situation.

Currently I don't have more information about the fix, but I'll keep you posted.

[BD91]

Omg I just bought a aria air aswell just to run into this issue 😭

[mohitkrec]

Hi,

It is a critical issue that has been hurting customers for 2 months now. It is surprising that Fitbit is unable to resolve this issue quickly enough or issue a recall of the device? It is a fairly basic thing which you encounter the moment you set up a new Aria Air. It is shocking that you guys did not even test it. At least stop selling new devices till you can fix it. All your status updates are same - it is being worked on but we have no update. Such updates are meaningless unless you can share an ETA or plan of action from Fitbit.

Thanks!

[krystallazuli]

Also affects older Models .  As soon as I switched to google sign in I lost connection with my scale.  

[ShawnPaul80]

I didn't switch and it still messed with mine

[Toucansas]

Im having the same issue - I can't get my scale to connect no matter what I do - super annoying! Fitbit team, please fix this ASAP. I've been following this thread for weeks now and am disappointed at how long this known issue is taking to be resolved, especially with how much Fitbit pressured us into switching over to Google in the first place. 😐

[SunsetRunner]

The problem is with the googles accounts 

[April551]

I’m so disappointed with their lack of any update or eta on this issue. Come on now Fitbit, get your act together!

[tgodden]

This is embarrassing... how could they not have this fixed... unless they don't care