09-12-2016 10:49 - edited 09-23-2016 15:17
09-12-2016 10:49 - edited 09-23-2016 15:17
9/23 Update:
See the new firmware thread here
9/22 Update:
For those that have the firmware update already, new clock faces have been re-enabled.
We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.
9/19 Update:
Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:
When will I be able to download the latest update?
The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.
Why did you release the latest update to only a small percentage of users?
We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.
If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?
Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.
Why haven't you communicated this information to customers?
All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.
9/15 Update:
The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!
Hey everyone!
We're rolling out a new update for Blaze, release notes below:
This release also resolves the following issue:
Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.
The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!
09-15-2016 17:30
09-15-2016 17:30
09-15-2016 18:14
09-15-2016 18:14
09-15-2016 18:40
09-15-2016 18:40
Is this going to fix the connection problems with Samsung Galaxy S7 Edge? My phone doesn't even see the Blaze in Bluetooth. Tried everything. Then went to site and found out their were issues. ;(
09-15-2016 19:11
09-15-2016 19:11
09-15-2016 20:01
09-15-2016 20:01
09-15-2016 20:01
09-15-2016 20:01
09-15-2016 20:03
09-15-2016 20:03
09-15-2016 20:21
09-15-2016 20:21
Just one word while waiting for this long due firmware update - Disappointing!
09-15-2016 21:08
09-15-2016 21:08
09-15-2016 21:22
09-15-2016 21:22
It's no wonder fitbit is hesitant to put out information.
You people are like a freaking lynch mob.
09-16-2016 01:56
09-16-2016 01:56
when can i receive this update? and how do i update? Will it be through the iphone app, or must i connect my blaze to the laptop?
09-16-2016 02:05 - edited 09-16-2016 02:17
09-16-2016 02:05 - edited 09-16-2016 02:17
@conditionred wrote:when can i receive this update? and how do i update? Will it be through the iphone app, or must i connect my blaze to the laptop?
From the Fitbit Article: What's changed in the latest tracker update?
'We began rolling out this release on September 12, 2016 and all customers can expect to receive it within a few days.
It's possible to update the tracker with the phone (iOS, Android, Windows) or on the computer / mac when the update is available on the account.
Feel free to check out the Fitbit Article:
Hope it helps
09-16-2016 02:10
09-16-2016 02:10
@conditionred
>>>When can i receive this update? and how do i update? Will it be through the iphone app, or must i connect my blaze to the laptop?
You can make an update whenever you are lucky enough to see a miracle of PINK ARROW.
Waiting without any certainty is a kind of psychological torture.
I am very disappointed with FitBit response to customers demand.
09-16-2016
02:13
- last edited on
09-17-2016
08:13
by
RobertoME
09-16-2016
02:13
- last edited on
09-17-2016
08:13
by
RobertoME
The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon
Moderator Edit: Format
09-16-2016 03:24
09-16-2016 03:24
How do you recieve notification that your have recieved the update? I just check the version on my Blaze and it is 8.200.3
09-16-2016 04:23
09-16-2016 04:23
I still could not find the answer, if the FitBit server bandwidth is very poor in distributing the firmware update, why they do not release the update in standalone .APK file so that the firmware could be posted and downloaded by many means?
09-16-2016 04:33
09-16-2016 04:33
09-16-2016 05:15
09-16-2016 05:15
Considering that FitBit designers are very slow in creating more clock faces while the customers' demand is very high, why FitBit does not allow third-party software developers to supply clock faces directly to the app stores for public download?
09-16-2016 05:24
09-16-2016 05:24
09-16-2016 05:29
09-16-2016 05:29
@teeblair wrote:How do you recieve notification that your have recieved the update? I just check the version on my Blaze and it is 8.200.3
When you open your app there will be a banner across the top that says something along the lines of "new firmware is available for your device". Just tap on that and follow the instruction......just wait for that pink banner.