help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze Firmware Release - 17.8.301.4 [Closed]

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2016 10:49 - edited ‎09-23-2016 15:17

‎09-12-2016 10:49 - edited ‎09-23-2016 15:17

9/23 Update:

 

See the new firmware thread here

 

9/22 Update:

 

For those that have the firmware update already, new clock faces have been re-enabled.

 

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

 

9/19 Update:

 

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

 

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

 

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

 

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

  

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

9/15 Update:

 

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

 

Hey everyone! Robot Happy

 

We're rolling out a new update for Blaze, release notes below: 

 

  • In addition to call, text, and calendar event notifications, thirdpartyapps.jpgyou can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
  • You can receive reminders to move throughout the day.
  • Five new clock faces are available. Navigate to your device settings and check them out!

 

Moment.pngCircuit.pngAce.pngNautical.pngArgyle.png

 

 

 

 

This release also resolves the following issue:

  • Some users reported that auto-brightness was too dim or delayed.

 

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

 

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

Andrew | Community Moderator, Fitbit

What motivates you?
Best Answer
556 REPLIES 556

‎09-13-2016 02:02

In response to Xehinz

‎09-13-2016 02:02

I think the problem is that someone made a public announcement promising the update would be out in September and their R&D weren't ready to release it. Because of the promise they've rushed it out incomplete and are now paying the price and risking their credibility.

Best Answer

‎09-13-2016 03:09

In response to CAPTN_JONNY

‎09-13-2016 03:09

I'm not getting notifications anymore even though they are enabled. The only 2 apps I have for notifications are email and fitbit plus text messages. What makes me annoyed is the fact that we have to hear "What Fitbit is doing or saying" from someone on this board instead of a someone from Fitbit themselves like maybe an official release statement or something like that. I don't care what people think that Apple Watch is looking better and better. With the latest release it has everything I was looking for initially. Unless the Blaze has or gets some really good features next year my Blaze will join the pile of watches in my drawer that eventually go to thrift store. 

Best Answer

‎09-13-2016 03:10

‎09-13-2016 03:10

Poor Fitbit ...
Blaze is like iWatch ? Lol
I just wait to break mine
And then leave you for Garmin or Apple
Even charge 2 got more options t'habiller blaze
Best Answer

‎09-13-2016 03:47

In response to RayCompense

‎09-13-2016 03:47

Log into your account on Internet and hit settings. Scroll down and you will see the clock display choice of 12hr or 24 hr. Hope that helps

Sent from my iPad
Best Answer
0 Votes

‎09-13-2016 04:19

In response to bracken9422

‎09-13-2016 04:19

Hi does anyone know if there is a fix yet for those of us who upgraded but the device is unresponsive and stuck in a reset loop?


Sent from Outlook via iPhone
T.Wilson
Best Answer

‎09-13-2016 04:32

In response to Timpub

‎09-13-2016 04:32

Is it safe to assume that this update is no longer being offered?

Best Answer

‎09-13-2016 04:46

‎09-13-2016 04:46

Just for future reference and being an IT guy who can kick out some serious troubleshooting, would you mind adding me to the first batch for future Blaze firmware releases?
Best Answer

‎09-13-2016 04:51

‎09-13-2016 04:51

Plus one more Blaze stuck in an infinite loop of restsrting... What is the proper procedure after the batter dies? Can it revert to stock firmware?
Best Answer

‎09-13-2016 04:58

‎09-13-2016 04:58

I have to say that I am very happy with the new update.  Updated very fast and the all of the new clocks were there at first but now are gone.  I understand that they will be back soon.  3rd party notifications work great and so do the reminders to move.

Best Answer

‎09-13-2016 05:01

In response to Saigon1919

‎09-13-2016 05:01

My update went smoothly.  Everything works great EXCEPT I don't have the new clock faces.

Best Answer
0 Votes

‎09-13-2016 05:03

‎09-13-2016 05:03

It's interesting. I am in the testing program for FitBit (before anyone asks how, they invited me) and I have a blaze and an iPhone. I was not tapped to do any beta testing on this firmware update. 

Best Answer

‎09-13-2016 05:04

‎09-13-2016 05:04

My Blaze performed the update yesterday (I presume successfully) and I now have the reminder to move which is great but no new clock face or anything about email notifications.  Is this being rolled out gradually?

Best Answer
0 Votes

‎09-13-2016 05:06

In response to bl4ckllama

‎09-13-2016 05:06

Indeed, there hes been zero testing for this firmware.

 

I hope the people that got stuck in an infinite reboot loop still can get their Blaze fixed.

Best Answer

‎09-13-2016 05:37

‎09-13-2016 05:37

For email notifications go into your notifications tab and you will a selection for app notifications. Click this and it will bring up a list of apps to select. One thing is that the app has to have a notification sent to your phone for it to be in the app listing.
Best Answer

‎09-13-2016 07:10

‎09-13-2016 07:10

I really love the update. It took only 8 min. until it was updatet.The notifications are great and I love it. Now I'm waiting for my apps sending the first notification after the update. Here are two pics:image1.PNGimage2.JPG

Best Answer

‎09-13-2016 07:32

‎09-13-2016 07:32

As my Blaze tracker did not sync properly for more than one week, I really need the firmware update.

I have browsed the internet and this community, but I still could not find where I could execute the firmware update? I am running on Windows 10. Please advise to me, from what menu I could find the update command (please show the screenshot). Thank you for your help and support.

Best Answer

‎09-13-2016 07:34

‎09-13-2016 07:34

Loving the update myself as well. Fun receiving the notifications and the move function is well done. Hope Fitbit is able to get everyone up and running soon.
Best Answer
0 Votes

‎09-13-2016 07:34 - edited ‎09-13-2016 07:35

In response to SanFit

‎09-13-2016 07:34 - edited ‎09-13-2016 07:35

@SanFit wrote:

As my Blaze tracker did not sync properly for more than one week, I really need the firmware update.

I have browsed the internet and this community, but I still could not find where I could execute the firmware update? I am running on Windows 10. Please advise to me, from what menu I could find the update command (please show the screenshot). Thank you for your help and support.


Hi @SanFit - This update is being released on waves. When the update is available to you, you will see an update banner on your phone app. You won't be able to miss it!

Best Answer
0 Votes

‎09-13-2016 07:53

In response to Ozzie65

‎09-13-2016 07:53

Any idea when this is going to hit the UK and the Charge HR's?

Best Answer
0 Votes

‎09-13-2016 07:57

In response to JessieA87

‎09-13-2016 07:57

@JessieA87 I don't think it's going to hit Charge HRs at all. They may add features to the Charge HR eventually, but it doesn't have the screen for some of these features.

 

As for the UK, I don't think they're rolling it out by region, in fact, I would be surprised if they are, as they probably have server farms in different locations and are trying to spread the downloading out a bit geographically.

 

I always get everything last, is all I can tell you.

Best Answer
0 Votes