Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

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9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

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9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

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9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

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Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[jkquinn]

same for me...don't like the clock face i tried but all the choices are now gone from the app

[Peteypetekay]

Where on the app does the update appear home screen or on the account screen?

[mcrmama]

Mine has synced pretty well. Enjoying the update.

[Ozzie65]

Hi @peteypetekey - The update will appear on the main screen of your app when available.

[Peteypetekay]

Thank you!! @Ozzie65

[Law541]

Love the new update. Finally found a clock face that gives me day/date/time/steps/heart rate in one quick-glance display. Had to pick my battles before, and now it has exactly what I've been looking for. One glitch has popped up, now that I've chosen the clock face I want, I can't see any of the others and can't change from the one that I have. Have reset phone app and Fitbit itself, all the usual on/off/sync tricks to no avail. Don't necessarily want to change to another, but would like to have the option. Hopefully this will pass.

[bracken9422]

I must admit I'm confused. Says update may take up to ten minutes....mines been going nearly two hours and I have fibre broadband with 30mbps download speeds. Please Fitbit just say it may take a while or do it in ten minutes......

[Laurenypop]

Good job fitbit. Updated with only two simple steps within 15 minutes. Very impressed and glad to finally have Move Reminders!!! Thanks so so much!!!

[karinbarrett]

o I got the update for my blaze earlier today, it said it was complete I saw the new clock face options chose one did a sync, got the big check on the face but could not see the new face on the device.  Now the new face options are gone and my app says i have version 8.200.3 where the update is Version 8.301.4.  I also only see call, text & calendar as the notification options, no email etc. Did mine Blaze revert? 

Karin

[Laurenypop]

Oh I have no new clock faces 😞 how weird. Anyone else got clock faces missing but the other new features??? Don't know if I'm missing a trick...

[Callkathy]

My Blaze took almost that long too, but did finally update.


Sent from my Verizon, Samsung Galaxy smartphone

[MatthewFitbit]

@klierkay The issues being discussed here are not caused by the update itself, but by complications with the rollout. Those who tried to update or change clock faces during the brief interim when the update was erroneously available are the only ones affected.

@JenCline @nickdotvr I promise that we will get things working - we won't leave you with a problematic device. I'm going to have our support team reach out to offer assistance.

[Diemer]

I thought we were supposed to get Facebook and Twitter notifications now? Only seeing Instagram and periscope as additional options. (And same clock face issues for me.)

[MikeF]

From what I'm reading on the other threads, apps pop into the list when a notification is raised by them.

[Diemer]

Ah! Well that's a weird way at going about it. Thanks!

[MikeF]

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@Diemer wrote:
Ah! Well that's a weird way at going about it. Thanks!

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I don't know iOS software well enough to know.

[mizcoop]

I received seven-almost simultaneous-support responses. This seems the most appropriate. Still no changes except that Blaze returned to former status. Nothing new.

Sent from my iPhone

[Timpub]

Hi, apologies however I am not great with forums....my blaze is not working since the upgrade. Tried resting and syncing many times. Help desk could not help apart from telling me to keep syncing. I have removed the device and re-set up many times but it seems to be stuck in a loop. The screen does not respond and the device keeps resetting....help please..apologies again if this is posted incorrectly

[mizcoop]

This is essentially what happened with my Blaze. There was a brief period where I only had the logo. After numerous attempts to reset, I am back to square one.

Sent from my iPhone

[mizcoop]

Mine reverted to its previous mode.

Sent from my iPhone