06-14-2017 11:19 - edited 07-09-2017 09:29
06-14-2017 11:19 - edited 07-09-2017 09:29
Fitbit Update: 7/6/17
Yesterday, there was a fix released that resolved this issue. Now that I have confirmation that this was resolved, I'm going to close this thread. If this pops up again in the future, please create a new post to report the issue.
Thanks everyone for your patience! It is always appreciated.
Fitbit Update: 6/29/17
Thanks everyone for your patience while this was being investigated. Our team was able to identify the problem, however, I don't have a timeline for when the fix will be released. Once the fix is released I will update this thread again.
Fitbit Update: 6/14/17
Some Blaze users have reported that their run exercises initiated on the tracker are not syncing over to the Fitbit app or web dashboard.
Our team is aware of this issue and currently investigating the root cause. Thanks to all who have reported this. I will post any updates on this thread when there is more information available.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
06-16-2017 02:34
06-16-2017 02:34
Yeah, mine syncs to my phone fine but then loses a connection fairly quickly and while it records the steps and all those metrics, I'd like it to accurately record the actual distance, not just an estimate, like my old FitBit Charge used to. It's a big reason why I wanted this one as opposed to the old one.
06-16-2017 03:57
06-16-2017 03:57
i'm Always running without Phone.
after doing my excercices, i'm having alle the details of my run.
when i want to sync with my iphone, i see that the will add my heartrate, carolies, steps, and ... but il will nog have my activity automatically enregistred.
Do i Always need to have my Phone with me to have the activity enregistred?
06-16-2017 04:21
06-16-2017 04:21
Exactly my problem! So frustrating
06-16-2017 05:10
06-16-2017 05:10
Thanks Phil, but I did a 17K run the other day - was showing on my watch as I was running but when I synced with the app - there was no data 😞
06-16-2017 06:00
06-16-2017 06:00
Is there an update yet?
06-16-2017 06:01
06-16-2017 06:01
I am in the same boat. Last night after I finally got the GPS feature to work on my phone, I realized my runs were missing (although bike rides, weight workouts remained). And of course I had just had one of my best runs in awhile. I assume all that data is now lost. It is pretty disappointing. I came from the Microsoft Band 2, and while it constantly broke down because of the band breaking, the data recording and the stability of the system were top notch. If this doesn't get fixed soon, what other running bands are you guys looking at?
06-16-2017 07:48
06-16-2017 07:48
Apparently they are looking into the fault! 10 days and still no update . It's disgraceful they are still selling fit bits. Should be pulled off the shelves until they fix this issue . I'm taking mine back to the retailer tomorrow. Armed with this info I'm hoping for a refund .
06-16-2017 08:00 - edited 06-16-2017 08:00
06-16-2017 08:00 - edited 06-16-2017 08:00
POSSIBLE FIX!!!!!!!
06-16-2017 12:46
06-16-2017 12:46
Cheers. Already tried this . No joy ! Fit bit community admin we are STILL HERE!
06-16-2017 13:25
06-16-2017 13:25
This is driving me crazy and is totally unreasonable and poor service for a £150+ device designed to record exercise!! Surely a run is exercise! Come on Fitbit...10 day's no fix...what a joke!
06-16-2017 16:48 - edited 06-16-2017 16:55
06-16-2017 16:48 - edited 06-16-2017 16:55
Come on fitbit, get your acts together! This is unacceptable! My runs this week was not recorded, I'm hoping the files are still being kept somewhere.
Fitbit you're too slow to act on bugs and **ahem**!
You even had the so called rolling updates to make sure update will work flawlessly and even with that ridiculous scheme, your updates are always full of bugs and you can't release patch fast enough!
I think even xioami a Chinese company is kicking your butt right now! Their fitness tracker is way cheaper with more functions andfeatures . SMH
06-16-2017 16:59
06-16-2017 16:59
Nope! Deleted and Re added my blaze and it's not working still.
And what I don't get is why do we need to do all these ridiculous "workaround"? In the first place this shouldn't be happening when fitbit is beating their chest about fitness records and all. We chose fitbit precisely for one reason to keep records or our exercise surely We didn't choose them for cosmetic, bec to be honest their fitness trackers looks **ahem**!
They're are only good for one thing and they can't even be good at it!
06-17-2017 01:01
06-17-2017 01:01
How about an update on this?
06-17-2017 01:33
06-17-2017 01:33
this is exactly the problem I have -- did this problem for you start after the recent software update? I just got mine last week on Wednesday.
06-17-2017 01:38
06-17-2017 01:38
Has anyone heard of a new software update release to fix this problem?
06-17-2017 02:02
06-17-2017 02:02
Yes and in fact mine also started middle of last week.
06-17-2017 06:58
06-17-2017 06:58
Same problem for me. It worked for one week, then quit. I am frustrated as I just started running and wanted to track.
06-17-2017 07:12
06-17-2017 07:12
Same problem here! I'm a bit disappointed.
06-17-2017 09:01
06-17-2017 09:01
Add one more to the list. Very frustrating to go for a long run that seems to be recording and have it not show up.
06-17-2017 10:27
06-17-2017 10:27
That's great to hear! Glad y'all are on top of it! Some additional feedback for you. My exercise goal is set to 5 times per week and this week I have ran 4 out of 5 times, which the app correctly displays. But, when I tap on the exercise area, it takes me to the next screen which shows 2 out of 5 times and lists my last exercise as May 24th, (I ran 4 miles today and it's June 17th). Not sure if that helps, but I know that any data you can get to fix a bug is helpful. Thanks!