Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[lgladney]

So I had been having the problem that apparently a lot of people have had - I noticed that my Blaze would sync about halfway, then act like it's lost the signal and start over. It would never completely sync. I tried everything I've seen on these boards - restarting the Blaze, turning Bluetooth off and then back on, force quitting and re-opening the app, hard reset on my iPhone, and finally deleted the Blaze from my account and tried to re-add it, since that seemed to be what finally worked for everyone for whom nothing else worked. BUT - when I went to re-add my Blaze to my account, my app can't find it at all. So it's gone from being able to sync halfway to not being able to connect to it whatsoever.

Has anyone had THIS degree of this problem and found a solution?

[MarcoGFitbit]

Hello @lgladney and welcome to the Fitbit Community!.

Having tried several troubleshooting steps, I would like to give you some tips to help the Fitbit app to find your Blaze:

• Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices, if it is, tap on it and select Forget this Device.
• Restart your Blaze one more time and keep it plugged in and charging.
• Restart your phone one more time as well.
• Try to set it up as a new device.

In case these tips don't work, my best recommendation would be contacting our Support Team; let them know the steps you've tried so far, I'm sure they will be more than happy to get you back on track. 

Give it a try and keep me posted! 

[Datredhed]

I have gone through the troubleshooting and done everything on the list. When it starts to sync, the indicator line that shows progress gets about 50% of the way, then it stops. It shows the battery as low (it ISN'T) and starts the process all over again. The only thing different is I updated my software on both iPhone and iPad but that SHOULDN'T have caused this, correct? My internet connection, wifi - NOTHING - has changed.  Please help. 

[Sarah1988beth]

Mine is doing the exact same thing! Even the time is messed up on the screen. 

[jamiedoobah]

This exact problem has also happened to me, and the solutions suggested did nothing to fix it.

[Spidermad]

It's also happening to me 

[SPR2016]

Mine is doing the exact same thing! I did the iOS update yesterday and it worked just fine!

[Datredhed]

I am desperate.  I don't know what else to do at this point.  It is connected on Bluetooth, everything.  The only thing different today from 24 hours ago is an IOS update on my iPhone 6. Please help - at this point the Blaze is useless.  

[SunsetRunner]

Same here! Time is messed up, hard workouts weren't synced. WHAT IS GOING ON?!

Trouble shooted, phone restarted, app redownloaded. 

[Datredhed]

I had to contact Customer Service and basically re-set up my device. Don't bother with email or the twitter account. Call the 877 number and speak with a person, because they will need to walk you through a number of steps and do some work on their end. But in the end, they fixed it. Took nearly 20 minutes. Hope this helps!!

Sent from my iPad

[amyesb1024]

Mine is doing the same thing as well. How annoying! Guess I'll give support a call...

[Spidermad]

I got it to work finally by telling my iPhone to forget my device in the Bluetooth section and re connecting my device

Shane Massey

[MarcoGFitbit]

Hello @jamiedoobah, it's nice to have you on board the Community!, it's nice to see you around @Datredhed. 

@jamiedoobah, Having tried the troubleshooting available, my best recommendation is to contact our Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to assist you further. 

@Datredhed, have you tried removing the Blaze from the Bluetooth devices and then setting it up as a new device? This will restart the connection between the devices and will allow the tracker to sync. In case this doesn't do the trick, please contact our Support Team as well.

I hope this information can be useful, let me know the outcome! 

[BrettVanC]

I went back to check my last days on my phone this morning after a workout last night and now I saw that nothing was synced since the 9th when the last update for Iphone came out. My fitbit had been working since the 9th and registered my 10k steps yesterday so I never was worried. I have turned off and on and reset my fitbit and nothing worked. I disconected it from my app and am trying to reconnect it but nothing is working. I've had this fitbit for probably 5 months now max. When i reconnect it after I put the numbers into my phone my phone can't connect and the numbers go away on the fitbit. Somehow it must be connected though because if I get a text it goes to my Blaze notifications. HELP PLEASE! 🙂 

[raindog]

Mine is doing the exact same thing and I've just gone through all the steps. AAGGHH. I guess a phone call is next. It must have something to do with the latest IOS update.

[raindog]

I tried that and it didn't work with mine--- I do have an iPad keyboard case that uses Bluetooth and I'm about to take my phone and Blaze down the hall to see if it's interfering. I don't think so, since the keyboard isn't showing up as connected on the phone, but who knows!

[Julia_G]

Hi, @BrettVanC, it sounds like your Blaze is still connected in your phone's Blue Tooth settings, but not in your app.  The BT settings connection is interfering with re- setting it up.

So go to your phone's BT settings, and when you see your Blaze tell it to forget that device.  For good measure it might be an idea also to restart your phone.

Then go back to your Fitbit app and follow the instructions to set up a new device.  Hopefully that will get you all connected and syncing again.

Let us know how it goes.  Welcome to the forums!

[DerrickS]

@BrettVanC @lgladney @jamiedoobah @Julia_G Wanted to give you guys a heads up that I've merged your posts into this Blaze forum thread from the iOS forum.

There is a known issue with Blaze if you are trying to sync with an iOS device running iOS 10.2 that our engineers are actively working towards fixing. Updates about the fix will be posted directly on this thread as they come in.

[marymmrn]

I have had the same problem myself and have also tried all the troubleshooting ideas to no avail. Apparently we are two of many and hopefully they will fix the problem soon!