12-15-2016 13:01 - edited 01-20-2017 12:51
12-15-2016 13:01 - edited 01-20-2017 12:51
ISSUE: Can't sync or pair Blaze with an iOS device
BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)
iOS VERSIONS AFFECTED: 10.2.x
*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***
Still having trouble? Can't update or sync?
Read the difference between unbonding and unpairing first:
Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".
Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".
*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***
Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):
Okay, I've unbonded. Now what?
Try syncing your Blaze, then try to update the firmware.
Still can't sync or update? Here are some suggestions:
Updated on 1/20/17 for clarity.
Answered! Go to the Best Answer.
12-20-2016 07:28
12-20-2016 07:28
So you have been working on this for 5 days now. My device worked fine until I trusted that the iOS version 10.2 word be better than or equal to the old version. I can no longer use my device. This reminds me of the BlackBerry system crash a few years ago that pretty much destroyed that company, and they had their systems back up and running within 24 hours. Get your thumb out and get this fixed.
12-20-2016 07:28
12-20-2016 07:28
Do we have an Idea when this issue will be resolved. Its very frustrating to not be able to use and sync my watch not to mention that is has the incorrect time so I can not wear it.
Thank you
12-20-2016 07:28
12-20-2016 07:28
This is still an issue for me any news when will be fixed?
12-20-2016 07:40
12-20-2016 07:40
Removing and resyncing worked for me as well. My time was updated and all the info from my tracker now syncs on my phone.
12-20-2016 07:59
12-20-2016 07:59
Any fix yet? I would like to use my Fitbit.
12-20-2016 08:02
12-20-2016 08:02
Any update on this? Mine hasn't synced in days!
12-20-2016 08:07
12-20-2016 08:07
Thanks for posting this. I thought there was something wrong with my Blaze. Any updates yet?
12-20-2016 08:21
12-20-2016 08:21
Since updating to 10.2 I no longer get audible mileage messages while running. Is this a related issue?
12-20-2016 08:35
12-20-2016 08:35
WORKED GREAT, THANKS!
12-20-2016 08:37
12-20-2016 08:37
12-20-2016 08:45
12-20-2016 08:45
Wondering what the update is? I see your original post is from 12/15...
thanks!
Gigi
12-20-2016 09:08
12-20-2016 09:08
Hi Andy,
Any news on the update?
I still cannot sync.
thanks,
12-20-2016 09:13
12-20-2016 09:13
How long will the data stay on the watch before it's gone?
12-20-2016 09:13
12-20-2016 09:13
I've had this happen to me! I just had to keep trying to find it and after a lot of frustration it managed to find it but is now having problems again.
12-20-2016 09:36
12-20-2016 09:36
I think 8 days is enough time for patience, when do the refunds start for Blaze 2's that don't deliver to IOS as promised?
12-20-2016 09:41
12-20-2016 09:41
@AndrewFitbit wrote:Hey iOS users,
We're aware of a syncing issue with Blaze if you've updated your device's OS version to 10.2. Please be patient while our engineers work on a fix!
I'll update the thread when I have more information.
I'm just here so that I know when you all fix the bug, because it was driving me crazy! I was ready to return my device!
12-20-2016 09:44
12-20-2016 09:44
So I've done everything your tech people have said. Disconnected and forgot the device and re synced and it updated the time back to normal but is still not syncing anything else yet again and losing communication again. My blaze has been rendered useless and still no updates from Fitbit. What gives??!
12-20-2016 09:44
12-20-2016 09:44
12-20-2016 09:47
12-20-2016 09:47
12-20-2016 09:49
12-20-2016 09:49
I did that on Sunday it worked but now my phone won't even find it again