Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[Sunbury]

Any idea when there will be a fix to the Blaze and ios10.2 not synching? I got one for a friend for Christmas. I have  one and love it but found this problem after I had updated my phone. I hate giving a gift that half works.....

[jpt73]

would have been nice to get an email about the problem instead of trying to sync and try different things everyday since the update

[katchpot]

did the steps suggested a few posts  back and that seemed to correct the time on my Blaze and corrected the syncing issues.

[KatieH5]

Eventually I found the suggestion to remove Fitbit Blaze from device on iPhone then reload it. It updated immediately.

It would have been nice to get that from Fitbit as when I e mailed them for help they said check the forums! Only there did I see they were aware of the issue. Not helpful

Sent from my iPhone

[Superdude45]

I did the remove/forget and re-setup a new device and it appears to be working now. Tomorrow will be the test if the app tracks everything from today or if it blanks out again.

Sent from my iPhone
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v.T.1

[Lmbihn]

Mine worked for one day Now it's not working again and keeps saying it has a dead battery when it doesn't ! I'm so frustrated by this 

[Kat84]

I have not seen anyone else mention about their battery no longer holding a charge.

Is anyone else having this issue????

[X_Wing_Pilot]

IMPORTANT STEP: 

go into iPhone Bluetooth settings and click the "i" next to Fitbit blaze. Then, FORGET THIS DEVICE. 

Then, let the phone find the watch again. Proceed with having the phone pair with the device. The code will come up and this time it should work. Worked for me. 

[cshank62]

How did you find out what to do????

[mroush]

My Blaze is syncing but the battery drains fast. 

[Remon]

Ok heres the summary of what im facing now:

1. I cant get my time to work as how i want it (advanced by 10 mins)
2. I cant sync it , means i cant even change the watch face
3. I cant get 3rd party app notification
4. I cant get notification from my outlook or even my gmail
5. When my phone connects to my car's bluetooth stereo, i lost the ability to control music on my tracker ( it wasnt like this before the update)
6. It somehow is causing my bluetooth headset and my car stereo to NOT easily or automatically sync with my car (this wasnt the case before) If the tracker is off, then it immediatly syncs automatically.

I just used my tracker for 2 months and i was really enjoying it, until this happened.

[Ytsejamr]

Just came here wondering why my Blaze battery is draining faster than normal.  Was getting 4+ days last week.  Now I'm getting about a day and a half after a charge.  Different than this summer when my old Blaze wouldn't hold a charge for more than 3 hours (they sent a replacement for that one).  

Mine appears to sync fine, but the battery is definitely draining faster than normal.  

FYI,

-Brian

[cynquez]

Because of this syncing issue with my Blaze, I am returning the 2 I bought for gifts. This is unacceptable, unusable since Sunday. 

[daggs81]

I hope fitbit is watching this thread! There are a lot of unhappy people.

[Woody-Blaze]

So my blaze is able to sync steps etc but have the following issues:

1). Need to recharge every other day. I used to get about 4 or 5 days between charge. 

2). The blaze seems to be dropping and reconnecting to Bluetooth every couple of minutes or so. Likely the cause of the battery drain. 

3). Usually have to restart the Fitbit app to allow the blaze to see the phone gps. 

Hopefully this his is resolved soon. Luckily not as bad as not being able to sync at all but still rather annoying. 

Dave

[SunsetRunner]

I hope everyone watching realizes that Apple released 10.2 and broke the Fitbit app. Fitbit has to reverse engineer what changed and fix what Apple broke so give them a chance. There are several very detailed posts on how to reset your Blaze. Most who tried were successful. Some were as simple as removing the Blaze from the iPhone Bluetooth others removed everything and started fresh with a reinstall of the app. Try these fixes and you might find you can get your Blaze back.

Bill Spurlock
678-488-9762
Sent from my AT&T iPhone 6s

[Mangs66]

I had the same thing happen. Spent all day trying to get my blaze to sync to my iPhone. Nothing worked. Finally I tried syncing from my computer and it finally worked after two attempts and has worked fine scince.

[Moorepheus]

Mine too, battery drains a lot faster. I use to be able to recharge for 1/2 hour every morning to get a full charge.  Now, when i go to charge battery is 1/2 gone with just 24hours of wearing it. Notification is turned off, display & heart beat are set to auto.  Can't believe how much the battery drained now.  

[Allgebra]

I'm experiencing all the same issues ...wish I would've read your post before I unpaired my Blaze myself! We're in the same boat 😞

[troggs]

Wish I never updated the iPhone : always a problem afterwards.