Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

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Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[pmaverick]

Thanks that worked for me!

Preston

[Kbuniv]

Any updates???? It's been 6 days since my Blaze has worked and my clock is all messed up. 

[THolmen]

Thanks! I did all those steps and it finally worked for me 🙏🏻

Sent from my iPhone

[Smltee]

Is this causing my time and date to be wrong? 

[dgraham]

Any further info.? Can I get  a different Fitbit? This is very frustrating!!

[Jennicks]

Any idea of timescale to fix the issue with IOS 10.2 please? My blaze won't even read the correct time now. Thanks 

[Remon]

Is it because of this issue that my watch isnt following the time i adjusted on my iphone manually? I dont use the auto time setting since im used to adding 10 minutes from normal time. Iphone 6 with ios10.2 user here. 

[Cooperman]

open fitbit app and remove the device,

then go into Bluetooth settings and remove.

and then set up as a new device works fine after that .

[Cooperman]

open fitbit app and remove the device,

then go into Bluetooth settings and remove.

and then set up as a new device works fine after that .

IOS 10.2 I phone 7 

sync and updates work 

[SunsetRunner]

If it helps, I resolved this by removing my Blaze from the connected devices list in the Bluetooth setting of my iPhone.

i then fired up the Fitbit app and it synced again

[SarahMiller9304]

Okay!!!!!

So, this at least worked for me. 

Go into your settings > Bluetooth > Forget device for your Blaze. 

Wait for about 10 seconds and reconnect it. 

Then go into the Fitbit app and resync. Mine unsynced yesterday and said the wrong time. I had tried everything I could think of last night and this morning. Nothing worked until I forgot the device with my Bluetooth and then rediscovered it. 

Good luck! 

[emmadejong]

I tried this and now my phone and FitBit app won't even find my tracker now...

[Cooperman]

Mine worked first time around it will take upto 5 minutes to find the tracker

Get Outlook for iOS

[emmadejong]

Thank you! It took a couple of tries but I got it connected!

[Superdude45]

Any update yet?  Been a few days now.

[Kat84]

So I have done the trouble shooting. My Fitbit still will not sync. And now it is not holding a charge.

Is anyone else having these issues?

[X_Wing_Pilot]

This fix is not working for all of us. I've tried all the steps and I'm still stuck with a useless wrist decoration. 

[X_Wing_Pilot]

That's great if you have an Androd device as a backup. 

[katchpot]

I'm having an issue syncing my fitbit to my app and also updating the time. It has been occuring for several days now. 

[Jmundie]

Please keep me updated and resolve soon. Can't even wear my blaze as the time is wrong. Thanks