Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[Breezy929]

Thanks! After the second time forgetting the device it finally worked.

[Kris10_whitney]

At the risk of sounding like an idiot. When you say I need to update the Firmware- how do I do that? There is no available App update on the iPhone for Fitbit currently, and my Blaze was just hooked up to my computer last night to charge, but is still having the same crazy issues today (Battery drainage in 2 days, won't correctly sync time or steps).

[AmyMRN]

I wish I would get to that step to forget the device again.  My device continues to state "looking" on my fitbit account and my blue tooth will no longer move past searching for devices.  I'm glad it has worked for you.  This is so very frustrating.

[Chelsnoel]

Fitbit blaze won't update, sync or now connect. Restarted phone twice, restarted device easily 10

times, deleted and reinstalled the app twice, restarted Bluetooth a bunch, disconnected device from account and now won't reconnect. Sometimes gives me the code but won't go past that. Most of the time it just tells me it can't find the tracker. 

[Kris10_whitney]

Actually nothing is working for me yet, since I don't understand how to "download the new firmware" as suggested in the solution above. Hoping for some clarification and that then might solve the problem. Are you saying that you downloaded the firmware as suggested and it still doesn't work? ?

[Breezy929]

I had to go into the blue tooth settings on my phone and forget the device there for it to work.

[Babycop911]

                                          I removed my fitbit and tried to add it, now it will not even recognize my Blaze.  I cannot update firmware if it won't pair with my phone.  What other solutions are available??

[daveymiller]

Hi

When you forget the device you will no longer see the blaze in your Bluetooth. So try turn the Fitbit app off completely and start fresh
See will that help
Then press the + device

Dave

Sent from my iPhone

[Babycop911]

That did help, thank you!! Any idea how to update firmware?

[daveymiller]

Hi
I didn't have to update any firmware to get mine working
Just forget the device in Bluetooth
And restated the app and tried again. I never lost any previous information off my app
remove the blaze from the app before starting a new sync

Sent from my iPhone

[Babycop911]

thank you!

[Cpnesmith]

Where do we find the updat to update the blaze if we are having issues sincing?

[daveymiller]

Hi
I didn't have to do a firmware update at all.
If you follow the steps you will fix the problem, well it did for my iPhone 6


Dave

Sent from my iPhone

[KtownRob]

I Have iOS 10.2 and my Blaze syncs just fine. When I try to apply the new Blaze update, it hangs up. Any suggestions?

[HOLLY21]

YES! I'm  having this exact same problem as we speak. My Phone cannot find the tracker anymore. I tried to delete it as well and start over and it won't even find it as an available device to try to pair...ugh!!! So frustrated!

[Moody78]

Would this new update have anything to do with the Blaze not charging? I charged mine, got a notification it was completely charged and now its blinking red? I charged prior to the new update. 

[Moody78]

I am having that issure as well.

[Graeme1974]

I'm getting the same problem, it's just getting part of the way through the loading stage and that's it.

[Splovinglife]

The fix that will be released will that be an email or will it be an update that comes through on the Fitbit?

[daveymiller]

Hi holly
Did you delete it from the Bluetooth and also from the Fitbit app and try a fresh start to pair it back again it will still hold all your data without losing anything.
Well it did for me


Dave

Sent from my iPhone