12-15-2016 13:01 - edited 01-20-2017 12:51
12-15-2016 13:01 - edited 01-20-2017 12:51
ISSUE: Can't sync or pair Blaze with an iOS device
BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)
iOS VERSIONS AFFECTED: 10.2.x
*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***
Still having trouble? Can't update or sync?
Read the difference between unbonding and unpairing first:
Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".
Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".
*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***
Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):
Okay, I've unbonded. Now what?
Try syncing your Blaze, then try to update the firmware.
Still can't sync or update? Here are some suggestions:
Updated on 1/20/17 for clarity.
Answered! Go to the Best Answer.
12-21-2016 11:28
12-21-2016 11:28
I dont know why i ddint come here to start ---
But after 3-4 hours total of "trying" to update the firmware - I followed the instructions given to forget blze from my iOS.. go back to the app and pair it from there - its finally updating as i type this.
12-21-2016 11:51
12-21-2016 11:51
Hi there, just wondering when the latest firmware update will be available for my Fitbit? I still can't sync and the firmware it is on is version 7 (not 8 which is supposed to fix the problem). Cheers, Marie
12-21-2016 12:10
12-21-2016 12:10
Hey all - Blaze firmware 8.301.8 should now be available for everyone.
This update resolves the syncing issue with iOS 10.2 - Update your Blaze!
12-21-2016 12:14
12-21-2016 12:14
I was experiencing the same issues but they corrected after connecting the Blaze to the computer. Windows 10 has an app and I used that. Not sure if other operating systems would have the same fix.
12-21-2016 12:17
12-21-2016 12:17
Me too. I updated my IOS to 10.2. Tried to update the Blaze which is currently at 17.8.301.7 but it says "loading" gets half way through and then shuts off back to "update tracker". I read that there is an issue with IOS 10.2 and how to update the Blaze to version 17.8.301.8 by going to bluetooth and 'forgetting' the blaze but that doesn't work either. Hopefully a fix will be coming soon. Thanks!
12-21-2016 12:20
12-21-2016 12:20
It still does not work. It will not even take the update.
12-21-2016 12:21
12-21-2016 12:21
Hi there, I can see that there is an update available now but if I try to update it just keeps loading and loading and nothing happens!
12-21-2016 12:22
12-21-2016 12:22
Mine too!
12-21-2016 12:32
12-21-2016 12:32
12-21-2016 12:41
12-21-2016 12:41
And what next?
12-21-2016 12:41
12-21-2016 12:41
My Blaze isn't reconnecting either now. It wouldn't sync all week and kept draining the battery from trying to sync. I took the blaze off my account and now it won't reconnect. Really frustrating.
12-21-2016 12:43
12-21-2016 12:43
I have tried these steps now my phone won't find my Blaze at all to add it back. I'm getting really irritated with this problem. Any suggestions please. Thank you. Amy
12-21-2016 12:44
12-21-2016 12:44
Never mind. It is updating.
12-21-2016 12:44
12-21-2016 12:44
@mqc Then try to update.
12-21-2016 12:52
12-21-2016 12:52
I've done that but it's still not doing it
12-21-2016 12:54
12-21-2016 12:54
Me too. I'm guessing it's not fixed. Those instructions are not helping me. I deleted my blaze off my phone now it's not finding it at all.
12-21-2016 13:13
12-21-2016 13:13
FitbitAndy,
I can see the Fitbit update, but I am not able to connect to my Fitbit in order to update. I have tired with iPhone and laptop - neither are working. Have tried restarting all, and checking Bluetooth connection etc...
please help
12-21-2016 13:14
12-21-2016 13:14
It's done it now - FINALLY! Thanks!
12-21-2016 13:17
12-21-2016 13:17
Same as above. Deleted device tried to connect and install. Continues to load and fail every time. Very frustrating
12-21-2016 13:21
12-21-2016 13:21