Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[crfecke]

Before finding this I removed the Blaze from my fitbit app and now Im not able to pair the device to my app. Without being paired I cant upgrade to the latest firmware. Any suggestions?

[Curvyrican]

Thank you...This worked perfectly!

[DonBeto]

I was having the same problem.  Blaze not synching, Tracker not updating.  I updated my mobile device, went to bluetooth to forget Blaze and vola!  Nice work.

[MattBTX]

I was having the exact same problem with my Blaze.  It finally loaded and updated after I clicked on the link that said "release notes."  I think it said "release notes" I can't remember what it actually said.  The page was slow to load, but after it finally did I went back to the previous page and the load had completed.

[ISasuleka]

Did you ever figure this out? Mine is doing this too

[crfecke]

I upgraded my phone to the newest iOS and now my Blaze works perfectly.

[mjmcardio]

My BLAZE continued syncing daily even as I upgraded the OS on my Iphone 6S last week but today all the Synchs and the info from last week are gone--APP tells me ZERO steps daily for the last week

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[Fitmommagoals]

This was yet another one of my many issues with my BLAZE.  It started syncing after I found out the steps you mentioned above but all of my other problems still remain!  :(. Wish it worked like it used to cause I really, really loved it at first.  Now I regret the whole purchase, unfortunately. 

[Annapolisgirly]

It took me three days to figure it out.  Make sure you forget the device on your bluetooth.  That seemed to do the trick, finally!

[yvn4jan]

Glad to say, after several hundred attempts of forgetting device, switching off and re-starting, finally got it to sync!

[Hincksy]

I had same issues - decided to connect it to my pc in cradle & bizarrely it worked hot code & repaired it to app!!

[mjmcardio]

thanks much!

Actually did some steps with telephone support and all good

[mjmcardio]

Yup-that's what I did with phone support and all good !
tx

[mawmawhuff]

You're awesome! "Forget This Device" worked!

[gabrielaf276]

This worked for me 🙂 thank you so much!!

[Hincksy]

I had this problem but connected my blazecharge unit to my PC & bizarrely it worked- worth a shot if you haven tried it- good luck

[AndrewFitbit]

Hey everyone, I'm closing this thread as this was resolved with the firmware update. If you're affected by this specific issue, please refer to the lead post!