Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

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Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[Canagirl]

I did manage to get the time straightened out and it sync up to today. I removed from my iphone Bluetooth. Restarted my Blaze paired my blaze back to my iphone and for the time I reset set automatically

Judy 

Moderator Edit: Removed Personal Information

[Krismi]

I've tried turning off my phone & restarting, turning off my blaze & restarting, uninstalling the app & reinstalling, and turning on & off the blue tooth but nothing has worked😁

[Krismi]

Same issue here

[CkLee]

After waiting for days to get any update from Fitbit and none has released, I did other suggested.  Go to Bluetooth, forget the Blaze; go to the Fit Bit app, and forget the device.  Set up the Blaze as a new device, and it works now.

[Surfybroad]

What is the time frame on fixing the 10.2 issue? Is there a sign up to get emailed when issue is corrected? This Blaze not syncing is no bueno. Mine has the incorrect time on it now for two days. Please give us more info than just "we are working on it"

[Squincy]

Hasnt synced since I updated. No texts received either even though text notification is turned on. 

[SunsetRunner]

Yea!!! That worked for me as well. Unpaid and start from scratch! Good luck to all!

Sent from my iPhone

[bugfinder]

You have to un pair the Bluetooth not just turn it off and on again

[jadey90]

you need to go into your bluetooth and click on blaze and then click forget and then re sync in your app it then should work

[sdance]

This afternoon I went into my iPhone Bluetooth settings clicked 'Forget This Device' then into the Fitbit App and removed the Blaze from the App, I then re-set up my Blaze as a new device, paired the Blaze with my iPhone and all now seems to work fine. I've lost a few days a data which I'm not impressed about, however the important thing is I can now use the Blaze again. I'm not at all impressed with Fitbit for not checking for any issues before the new IOS10.2 was released, I can't believe that Apple didn't inform the App community that this upgrade was coming and what the changes were going to be, in fact many of my Apps have been posting updates for the past week or so.

[bugfinder]

I'm disappointed that with all the debug they can do we had to find the answer.

[Vcj1230]

I'm having this exact issue now

[Rich_Laue]

@sdance removing the Blaze from your phones Bluetooth was enough, and fixed the problem.. This is the reason the tracker was able to reconnect so easy. 

Removing the blaze from the app only removes it from your Fitbit account, and will not fix any sync or connection problems, but as you found out Fitbit treated your tracker as a brand new device. 

If you ever have to reconnect your tracker to your fitbit account, do an add tracker with the replace option, steps won't be lost. 

It is always best to only do one step at a time, then test it by trying a sync. 

[jlippincott]

thanks, it worked for me.

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@sdance wrote:

This afternoon I went into my iPhone Bluetooth settings clicked 'Forget This Device' then into the Fitbit App and removed the Blaze from the App, I then re-set up my Blaze as a new device, paired the Blaze with my iPhone and all now seems to work fine. I've lost a few days a data which I'm not impressed about, however the important thing is I can now use the Blaze again. I'm not at all impressed with Fitbit for not checking for any issues before the new IOS10.2 was released, I can't believe that Apple didn't inform the App community that this upgrade was coming and what the changes were going to be, in fact many of my Apps have been posting updates for the past week or so.

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[Squincy]

The Bluetooth re-pairing worked!  Thanks. 

[SifuRick]

Go to Bluetooth settings. 

Blaze Forget this device

got to Fitbit app

remove this Blaze 

restart phone and restart Blaze

setup Blaze as new device. 

[Rich_Laue]

No no no @SifuRick never remove a non syncing tracker from your app. 

This will not fix anything since all it does is tell Fitbit you don't want to use this tracker. 

If removing it from the phone doesn't work, then as many have found out once removed from the app they can't set it back up. This means the original problem still needs to be fixed.

The steps that usually fixes things are: 

1. Turn off/on. Bluetooth - try a sync
2. Restart phone - try a sync
3. Restart tracker - try a sync
4. Remove tracker from phones Bluetooth - try a sync
5. Shutdown phone - try a sync
6. If the tracker is a Surge or Blaze - shutdown tracker - try a sync
7. For the other trackers - restart tracker 3 times - try a sync

If going straight to step 4 that is fine - the key is to never do more than one step at a time without trying a sync. 

By doing it this way the user then knows which step fixed it, next time the user can go straight to the fix.. For me it is restart the phone after an app update. 

If wanting to reconnect a tracker to a Fitbit account, the process is to do an add tracker with the replace option. This is good for when having problems with settings or menus on the tracker. 

[JoJo-Liverpool]

I don't know about anyone else but I'm slightly addicted at looking at my steps, workouts  and heart rate. I hate not being able to wear it especially doing a workout today and then Xmas shopping all day. 

I know that the problem is getting looked at but do you have any idea as to when this problem will be resolved???

[JoJo-Liverpool]

I have done all what you have done, one thing I did do was put my blaze onto charge then reconnect the blootooth, once it's connected try syncing it then. Hope this helps. 

[anthonykcw21]

I had tried these steps and my Blaze is syncing fine now:- 

Removed Blaze from iPhones Fitbit App;

Log out Fitbit account on iPhone;

Go to Settings-Bluetooth-Forget this device;

Download Fitbit App & log in Fitbit account on my old Samsung Galaxy Note 3;

Turn on Bluetooth & pair Blaze with my Note 3;

After sync with my Note 3, turn off Bluetooth and closed the app on Note 3;

Now log in on my iPhone Fitbit App, Blaze is already paired with my account. Sync completed with minor problem: 1 of the clock face (Argyle) got error after chosen to sync with Blaze, it can't display the clock face, msg displayed:

"Clock Error"

"Go to the Fitbit mobile app and try another clock"

The rest of the clock face is ok to sync.

U may also try to use computer if u don't owned any android device. Or just borrow friend's android device.

Hope this may help. Good luck.