Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[Banksie]

Thanks mine has just started working after not syncing all week. Cheers!Leanne

[Fehr1974]

Mine still only loads half way through and then stops and try's to restart

Shayne Fehr

[SifuRick]

Not more than an hour after fixing my wife's. Mine did the same. Fixed mine in under 5 minutes. 

[Bethmck]

thanks for the update

[Ligges]

So its now been 6 days, what's the expected timeframe for the fix??

[bugfinder]

I got mine to work. It took all day. But. 

I was trying to add it as a device as I had removed it. Did the code thing. Nothing. Left it on that screen.  I went into Bluetooth. I unpaired it. It then came up in other devices clicked on it. It moved up to paired and went back to the app and it then said pairing device and tads. My watch is now in sync again

[connell]

Hello... I just disconnect bluetooth and paired aagin. It worked.

[Kawgparker]

Hi I just Bluetooth unpaired my device then paired it again. IT WORKED!! I've tried to veruthing for days and this is the only one that's done it. Thanks so much xx 

[Banksie]

I am really disappointed with my Blaze because of this ongoing bluetooth issue.   Everytime I go to use the Exercise mode, the bluetooth either just wont pick up my Samsung, or I have to reboot both the Blaze and my phone.   Extreme nuisance it should just work!!   Users should not have to be deleting apps, resyncing blah blah every day of the week to get the functionality of the Blaze to work.    
Leanne

[RAPD]

Hi guys,I tried in new phone and it's working,no more issue .I switched off my blaze and tried in my new device.

Get Outlook for iOS

[Lmbihn]

Do you have any idea when This will be fixed ? I can't even use it as a watch ! 

[Jojofin]

Mine is also messed up. I tried the steps with resetting my Bluetooth and nothing. 

[philhowden69]

Did you restart both your blaze & your device after forgetting in Bluetooth before reconnecting - don't know why but this made it work for me.

[Jojofin]

Ok just got mine to work. You have to unpair your Bluetooth in your phone settings keep the blaze one on. Have your phone search for the blaze again and it should find Blaze Classic. When  paired with your watch a code will appear on both devices and synce them together. Hope this works for everyone. 

[Jojofin]

Thank you

[RAPD]

Hi,it was stuck last one week,today morning I simply check with another phone and it's working now, shutdown the blaze 1st,downloaded new Fitbit app,then login as usual ,via Bluetooth it synchronised as normal.Now with iOS 10.2 my blaze working normal as early.

Thank u all for the support.

Get Outlook for iOS

[Canagirl]

My blaze has not synced since Wednesday on the fitbit app or the website.  Starting last night the time is off by about 7 hours.  When is the update or fix coming    I can not use even as a warch now.  

[Edsel6]

An email to registered blaze owners of the issue would have been a nice piece of customer service to alert us rather than us thinking the unit broke. I had to search to see there was an issue. You have our email addresses. 

[Donnelly_kimber]

Mine is doing the same thing. It has something to do with the new phone update apple sent out. 

[Donnelly_kimber]

So the phone update caused the issue?