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Fitbit Blaze stopped working

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‎12-23-2018 04:46 - last edited on ‎12-24-2018 09:02 by Moderator Alum

‎12-23-2018 04:46 - last edited on ‎12-24-2018 09:02 by Moderator Alum

My blaze stop working.. it started to turn on by then it shut off and I we went to go charge it thing it was died and I knew it was not died at all.. please help 

 

Moderator edit: Updated title for clarity

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3 REPLIES 3

‎12-24-2018 09:02

‎12-24-2018 09:02

Hi there @Happygurl, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that yor Blaze shut off all of a sudden. Thanks a lot for trying to restart it. I'd like to help you out.

 

I'd like to know what happens when you put the tracker in the charger, does it light up or are you able to see anything on the display? Have you tried to restart it? If not, You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

If that doesn't work, let me know and I'll be happy to provide more assistance.

Ferdin | Community Moderator, Fitbit

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‎12-24-2018 16:14

In response to FerdinandFitbit

‎12-24-2018 16:14

I have done that and it stil doesnt work 

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‎12-24-2018 19:27

In response to Happygurl

‎12-24-2018 19:27

hello,

my blaze is doing the same thing, I have a blank screen with just a line of dots at the bottom of the screen

I have tried the factory reset and the blaze vibrates and the icon shows up, but when I put it back in the wristband, the icon goes away and just the line of dots remains

 

the battery is fully charged and was I was able to sync yesterday afternoon, it then stopped working

 

help me, is this a critical issue or can it be fixed

 

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