My fitbit blaze won't sync

[celiawheelia]

I have had my blaze for 2 weeks and have been very very happy but now it won't sync. When I try it says tracker not found. I haven't updated my phone software and it was working fine until this morning. If I delete the app and re pair my blaze,will I lose all my data? Am very disappointed

[tmacker]

Did you even bother to *read* what I posted?

Same old "try this" instead of fixing the problem.

I have done everything on the "try this" list more than a dozen times.

If whoever is responsible for this abortion can't figure out how to design a device & associated app(s) that will sync reliably, and repeatedly, without burdening the user with daily re-boot, uninstall, re-install, turn on, turn off, etc., they should really consider a different career choice.

After paying a premium price for scraping-the-bottom-of-the-barrel quality, I am transitioning to the "never-buy-anything-from-that-company-again-and-tell-everyone-you-know-about-why" category of *FORMER* customer.

I am a patient man, and will give you ONE (1) more chance to actually address the problem.

The clock is ticking on my transition, and it will soon become an irreversible antipathy.

[Rich_Laue]

Oh we did read your post, the question you asked was, "Who marked this thread solved, it isn't ". You where told who and why they marked it solved. Your question was answered.

The origanal poster asked about a problem they where having. Somebody posted a response that by following the instructions fixed their problem. Therefore the origansl poster marked it is solved to thrir satisfaction. 

Why would you post about a problem your haveing into a thread that os already solved, then complain that it really is not solved?

If you really have tried everything suggested, you would already have an acceptable answer. But not knowing what you tried and im not willing to repeat. I'll simply ask what was Fitbits response when you contacted them?

[Elliedog]

I have a new Blaze ( second one - first one broke band and had replaced on Best Buy warranty $$) less that 6 weeks old and have been trying to synch it via a connected charger cable on my HP desktop . Bluetooth is on and the Settings show the Blaze. Trying for more than one hr and when I press Synch Now a small blue bar appears but stops and I get a message that Synch is in progress I hit OK and wait...still waiting. My old Blaze had this problem intermittently : I have the latest sw update . Frustrated and unhappy having tried all the suggested fixes. Oh and the battery has very variable performance - on full charge you may get 60 hrs  or 16 hrs without significant activity changes. Very disappointing . 

[Madfencer]

I have found the easiest solution is to disable WIFI and ensure that Bluetooth is on. My Fitbit syncs every time. 

[Rich_Laue]

@Madfencer, it looks like you have an android phone. Android phones share the same antenna for Bluetooth and wifi, and some phones just dont like to do both at the same time. Im glad you discovered this.

@Elliedog, it sounds like you have a win 10 or Mac computer. You dont need wifi if the tracker is plugged into a usb port.

I would first turn bluetooth off on the pc. Unplug the Blaze,  wait 10 seconds and plug back in. Making sure the computer beebs alow a little time to make sure the drivers have been loaded. Now try setting it up thtough the charging cable.

If that fails,  lets go into the computers Bluetooth and make sure the Blaze has been detected. Then try the setep after temoving the Blaze from the computer.

[Elliedog]

I do not have an Android phone but am synching using a PC that runs Windows 10 . The process is still not instantaneous but it has improved . What I did was turn off the Synch Always command and am using the Synch Now button . It took about one minute but it did synch . I think that it should be faster but it seems to work. It also seems that having the Synch Always off extends battery life somewhat . Am still monitoring and thank you very much for the suggestions. Elliedog

[Iremil987]

I have checked an rechecked all of that. It has been 4 days since my Blaze has connected to my phone and it is really starting to frustrate me. It is not connecting to anything and is rejecting any new device I try to connect to it.

[SilviaFitbit]

Thanks for all your advise in this thread @Rich_Laue! Hey @Elliedog! I appreciate that you've shared your experience with the Community, I'm glad to hear that it started working properly. 

It's great to have you here @Iremil987! I'm sorry for the inconvenience you're currently having with your Blaze connecting to your phone. It seems you're having syncing issues, please try this procedure. 

In case, you're having issues while setting it up or (apps), then try these steps. Are you getting any error while trying to set it up or syncing? 

Hope this helps! Keep me posted. 

[ultrablazer]

Wow @Rich_Laue I find it hard to believe you're still beating the pavement around here. Re the 'marked as solved' response comment top of page, I believe the OP mentioned her solution was to leave on her phone's BT (to which you commented on low energy bluetooth & battery drain).  However, unless I'm mistaken, the syncing issues faq still does not mention consistently-on BT, just to make sure BT us on,,, the difference being what worked vs what did not work for OP... I believe she thought turning BT on & off & on & off (erroneously thinking she was saving juice) she thought doing such satisfied the FAQ point #1 to "make sure BT is on" ... => should read "make sure BT is on, and with some phones may help to leave BT on continuously" ... as a matter of security, I do not leave my phone BT on continuously b/c I don't want my phone pinging or being pinged by random nearby devices while out and about... that said, FAQ should be caveated thus.

[Neocatsy]

i had to reauthorize mine, u nder pair in the setting on the watch then it gave me a code i had to click on my phone, then i restarted both devices, work great now

[hdfazz]

OK folks, check my solution to this problem in another part of the forum.

Essentially, go check to see if you have the Fitbit desktop app installed.  I discovered that it was the problem in my case, and no doubt in other cases where NOTHING Fitbit reps recommended seemed to work.

Uninstall the desktop Fitbit app!!!!  It secretly connects to your phone's Fitbit app whenever your computer is ON and in range, and this locks out the BT connection between your Fitbit device and your mobile device.

Solution?  Uninstall the desktop app.  It probably wasn't working anyway.  Mine wasn't and reinstalling it did not fix it either.  Just uninstall it.  That fixed the Fitbit syncing problem for me after all else failed.

[JBfarrell]

Same here. Never a problem and now I have tried everything people have suggested. 

[hdfazz]

Guess I need to add to what I have already offered as a solution.  Uninstalling the desktop Fitbit app worked for a while but then the problem returned.  So I searched further and found an additional step that must be done beyond what I found earlier.  Turns out there are multiple reasons for the sync problems.  And that is likely why the problem has been so confounding.

Beyond removing the desktop app, I discovered that my Fitbit Blaze will not syn if my Android phone shows that the Blaze (never mind Blaze Classic) is paired under Settings > Bluetooth.  If it is, the Blaze will not sync with the phone app.  So unpair the Blaze, and check the box to allow Bluetooth discovery.  With that done, go back to the Fitbit app and restart the sync.  That will also get the app to reconnect to the Blaze.  It's not obvious, but the app itself and not the phone needs to be connected through Bluetooth to the Blaze.  Doing that, and my syc problems seem to be history.  At least for now.

[Colinm39]

Many of us are looking for solutions.. On my Android I have the odd issue and Force Stopping the Fitbit App and then re-opening the Fitbit App gets some response.

Here is my current status and I have the One and the Zip as testing for missing steps..  The Blaze and Surge are Shutdown at the moment and as you can the others synced earlier

[hdfazz]

I was doing the same thing to get it to syn, and it was then fine for nearly a day.  And then the problem was back. Was resetting the Blaze and then reinstalling it's phone app to get it to sync again, and had to do that over and over. 

But didn't realize that doing that was disconnecting the Blaze from the desktop Fitbit app as well as from my phone.  Then the mobile Fitbit app was then able to connect to the Blaze when I started the sync, and the sync worked fine. 

Not sure why, but some time later, the Fitbit app apparently disconnected from the Blaze allowing the desktop Fitbit app to connect to the Blaze, or the phone's own Bluetooth services to pair with the Blaze.  Of course that locked out the Fitbit mobile app because the Blaze can only support a single Bluetooth connection, and the sync problem was back.  Keep in mind that the mobile Fitbit Bluetooth connection is different from the phone's Bluetooth connection and the Blaze can not be connected to both at the same time.  The phone's Bluetooth connection is part of the problem.  And keep in mind that the Blaze supports a completely separate "Blaze Classic" Bluetooth connection for controlling device media playing on the mobile device and does not affect syncing.

But so far the problem seems to be solved, for me, by doing what I said in my previous posts.  That is:

• Make sure that the Fitbit desktop app (from the Microsoft store) is not installed. (Do you know how to uninstall it if it is?), and
• Make sure that the Blaze is not shown as paired under Settings > Bluetooth, and
• Make sure that you phone is discoverable by Bluetooth deices.

Hope this helps with the basic sync issues.

Not sure how this works with multiple devices trying to connect and sync with the same mobile device.  In any case, one needs to be sure that none of the Fitbit devices are shown as paired on the Android mobile under Settings > Bluetooth.

[hdfazz]

(I went back and deleted this reply because I could not get it to appear after the post that it was replying to.)

[SunsetRunner]

Like many others on this site my Fitbit Blaze won’t synch and this happens constantly. My watch is fully charged and my internet is strong, I’ve switched Bluetooth on and off. I've switched myBlaze on and off. I've done everything I can to eliminate this issue but it happens all the time. It synced automatically this morning at 10 but I want it to save my stats at the end of the day, not the beginning. Sorry Fitbit but for the price of this watch this problem is unacceptable given its frequency. Just not good enough. 

[Elliedog]

Hello Sheila,



My solution to this problem was a bit more drastic : I went to my retailer
after buying my second Blaze asked for a full refund and/or credit on a new
Ionic and have not had any problems since. I have noticed , however, that
synching is very sensitive to the version of Bluetooth that is in your
laptop/tablet or desktop so that may be an issue. Unfortunately no one at
the retailer knew anything about this nor could I find helpful notes from
Fitbit ( no the community should not be fixing this problem, Fitbit) . At
the moment I can synch easily using my iPhone 8 Plus and my iPad Mini which
have been updated with the lates versions of iOs software. Sorry for not
being more helpful.



Elliedog

[SunsetRunner]

Thanks so much Elliedog. I will keep trying - for a while - before giving up completely. I think we've all been seduced by the allure of these devices and find it difficult to give them up. Ah, the success of marketing! I have to remember that my body benefits from my walking routine whether or not the steps or distance is displayed and recorded. I can go back to the former recording system and write down my daily achievement if I need that feedack. Sheila

[Rich_Laue]

@SunsetRunner if you would like help, please include the type of device that your having problems syncing through?

There are stops that users have found to be helpful, and many steps that are often suggested will only add more problems.