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Not syncing or receiving notifications

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‎10-19-2017 19:41 - last edited on ‎10-20-2017 04:28 by Moderator Alum

‎10-19-2017 19:41 - last edited on ‎10-20-2017 04:28 by Moderator Alum

Hey everyone.

 

So I'm having problems with my Blaze. It will rarely sync for me and when it does it wont receive my notifications. That is a main reason I got this device. I need this to help me in my recovery. Please someone help me.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-19-2017 21:05

‎10-19-2017 21:05

I’ve had issues with my notifications as well. Either I won’t get them or the notification will come through up to a half hour after I got the message on my phone.

I’ve noticed when I don’t get notifications it’s because they got turned off on my blaze so I have to go and turn them back on for my blaze. I would a suggest making sure they are turned on. It’s frustrating to say the least. 

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‎10-20-2017 04:31

In response to Skyds

‎10-20-2017 04:31

Hey @Jac.ilyn and @Skyds it's great to see you here!

 

I want to thank you for troubleshooting this by yourselves. If your trackers are not receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) and My Tracker isn't receiving notifications (iOS Fitbit app) posts and follow the instructions provided there. If the issue is directly with syncing, check the Having trouble syncing? post.

 

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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