Screen cracked!

[juraj5112]

Hello, I got Fitbit Blaze as a birthday gift from my girlfriend three weeks ago. I was so happy when I found out that I will get them. All the time I took care of them but today morning after I was sleeping with blaze on my hand I found the screen cracked! I am very disappointed because I have had Charge HR for 14 months before and I had absolutely no problems with it all the time and it had only plastic screen and Blaze should have gorilla glass. What is wrong with my Blaze?? 

[Cakeiser]

Hi, the screen of my Alta HR has three long cracks horizontally across the screen. I didn’t crack it against anything. Other than that, my Alta HR works great. Can Fitbit send me a replacement screen?

[Rich_Laue]

Welcome to the board @Cakeiser, I've notified a moderator on your behalf.

[Cakeiser]

Okay, thank you. I will await a reply.

[AndreaFitbit]

It's nice to see new faces around @Cakeiser. Welcome!  I'll be glad to assist you with your cracked screen inquiry.

I got in touch with our support team and they informed me that you already contacted them.

Thank you for your help @Rich_Laue.

Keep on visiting the forums. 

[bplonski79]

Does this mean that I'm going to get my fitbit screen fixed

[BigMikeBig]

I'm interested to know if Fitbit is having same screen cracking ( with no
help from wearer) issue as the Blaze had?

[Never-again]

Good luck

[BigMikeBig]

They wont :fix: screen they will only give discount for a new tracker. They
basically say the screen doesnt crack all by itself. Good Luck.

[GraceGFitbit]

Thanks for stopping by @bplonski79, @BigMikeBig and @Never-again. I'm sorry to hear that your display is damaged. 

@bplonski79, at the moment we do not have a repair center. I confirmed with our support team that you contacted them already, if you still having questions about our warranty policy, it might be a good idea to contact our Support Team again for further assistance.

Thank you for your understanding.

[BigMikeBig]

Waste of time-if it 1 day out of warranty Fitbit wont replace,they not here
to make friends,they here to make $$$$. They dont care if you are totally
true about a crack you didnt cause, there is only replacement of tracker
that works. Maybe Fitbit doesnt care if consumers walk around with cracks
in thier tracker,as long as it is a FITBIT. It would be nice to receive a
discount on a new Fitbit,but Fitbit cannot gaurantee a new tracker wont get
the exact same crack,as no result of wearer.

[GraceGFitbit]

Thanks for the reply @BigMikeBig. Fitbit is always reviewing your responses to provide feedback to our product development team. Feedback like yours helps us constantly improve our services. 

I just confirmed with our Customer Support team that your case has been already treated. Don't hesitate to reach out if you have any more questions, comments, or concerns.

We're sorry for any inconvenience it's caused. Please let us know if there's anything we may do to assist you in the meantime.

[Cakeiser]

I was unhappy with their response to my cracked screen. I Loved my Fitbit. Bought my mom one and my sister and friend bought one as a result of my recommendation. Since fitbit will not stand behind their product, I will now give negative reviews to everyone I know. I will no longer recommend. Very disappointing. 😕 they said they would only give me a discount on a premium Fitbit. Why would I want to spend even more money then I did the first time around if I already know they won’t help me if my screen cracks??? I will have to look into other fitness trackers that don’t have this issue. Maybe I’ll look into an Apple Watch. Too bad because I was Fitbit’s biggest fan.

[GraceGFitbit]

Thank you for getting back to us and providing your feedback @Cakeiser. 

If you still having doubts about the solution proposed by our Support Team I recommend you to contact them back again for further assistance.

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

We truly appreciate your understanding and please don't hesitate to contact us back in case you have an additional question.

[jaskas]

There’s a company at Maple Falls Washington name JoesGE.com. They can fix it

Sent from my iPhone

[LiliyaFitbit]

It's great to see you around @jaskas ! I am sorry for the delayed response. 

I appreciate your input and suggestion. Please keep in mind that it may affect the Fitbit warranty as it does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit. 

For more information about the warranty policy, please visit http://www.fitbit.com/returns.

If you have any questions, feel free to let me know.

[jaskas]

What difference does it make who repairs the watch. Fitbit is not willing to do it or stand by their product.

[BigMikeBig]

Careful this could be defamatory, it could be removed if they don't like it

[Rich_Laue]

I'm at a loss with this thread,  it is like people have not read their warranty which they agreed to when creating their fitbit account and again when adding a fitbit tracker,  then are upset that what they assumed was covered,  is not covered. 

True fitbit could at a slightly reduced price repair a tracker, or for the same price provide a new tracker. Personally choosing between being a used or new tracker,  I would choose new.

[jaskas]

Where is anything that I wrote a threat. I just stated we’re you could get the screen repaired. If this is not under warranty who cares were you get it repaired.

[4WallHB]

Yea, I thought I was being civil, but they didn't like what I had to say
so they labelled it inflammatory and removed my comment. I hope this is not
too inflammatory.