03-31-2017 06:18 - edited 04-01-2017 13:31
03-31-2017 06:18 - edited 04-01-2017 13:31
Sleep stages not working since updated on Tuesday... See attached
Update. Still not working and no respond from Fitbit...
03-31-2017 08:29
03-31-2017 08:29
Mine is not either. Perhaps another update will fix this. Hoping it works well, I'm looking forward to knowing my REM stages
04-01-2017 03:36
04-01-2017 03:36
Mine is not working also.
04-01-2017 07:12
04-01-2017 07:12
Mine isn't working either
04-01-2017 07:41
04-01-2017 07:41
Mine is the same. Since the update some time early last week it's only tracked my sleep in the new format twice.
04-01-2017 07:46
04-01-2017 07:46
Mine is the same way and since the last update it only stays charged for 8 hours then I have to put it back on the charger.
04-01-2017 08:47
04-01-2017 08:47
Mine calculated the sleep stages foe 3 days and then reverted back to asleep, restless and awake.
04-01-2017 08:54
04-01-2017 08:54
Ditto. Two nights worked, the rest only previous style. Also, totally drops the results if you edit the times for a particular night.
04-01-2017 10:16
04-01-2017 10:16
Mine has never worked. There have been 2 firmware updates in the last week, which I have done. And I've contacted fitbit support twice with no response.
04-02-2017 07:48
04-02-2017 07:48
So mine worked last night....not sure if they pushed a fix or what but it showed the Awake, REM, Light and Deep stages.
04-02-2017 09:31
04-02-2017 09:31
My Blaze got really hot on my wrist suddenly and then it died. They are sending a new one😒
04-02-2017 09:42
04-02-2017 09:42
Whet onto a chat with Fitbit and they asked if my ALL DAY SYNC was turned on. My answer NO. This is the suggestion as the Sleep Stages is a new setting and the All Day Sync is required
.Hope this helps.
04-02-2017 18:32
04-02-2017 18:32
My HR hasn't done the new format yet. My husband's has. He has an android phone and it shows up on there. Not in my iPhone. We got our fitbits in the same order directly from Fitbit
04-02-2017 19:36
04-02-2017 19:36
Where do you find the option ALL DAY SYNC?
04-02-2017 20:28
04-02-2017 20:28
Mine was working fine with the 'All day Sync' setting OFF, till yesterday. Now it's back to the old format 😞 The 'all day sync' function sucks far to much battery life.
04-03-2017 00:32
04-03-2017 00:32
It's on your smartphone or the device you use for the app. You click on the fitbit icon at the top right of your dashboard and the option is in that menu.
04-03-2017 02:46
04-03-2017 02:46
Same here. This is very disappointing as I was enjoying this feature.
04-03-2017 02:47
04-03-2017 02:47
Where is the All Day Sync feature? How do I find it to ensure that it is on?
04-03-2017 02:49
04-03-2017 02:49
My All Day Sync has been on and it still stopped working. They obviously need a bug fix.
04-04-2017 09:32
04-04-2017 09:32
Mine worked for two days then quit. It was great when it was working.