03-31-2017 06:18 - edited 04-01-2017 13:31
03-31-2017 06:18 - edited 04-01-2017 13:31
Sleep stages not working since updated on Tuesday... See attached
Update. Still not working and no respond from Fitbit...
07-09-2017 14:21
07-09-2017 14:21
I did have to update the software version when I reloaded it. It shows that I have
07-09-2017 16:09
07-09-2017 16:09
07-09-2017 16:37
07-09-2017 16:37
07-09-2017 16:46
07-09-2017 16:46
07-09-2017 17:34
07-09-2017 17:34
07-13-2017 16:45
07-13-2017 16:45
I have tried two of them and neither has worked in Sleep mode -- Who do I **ahem** to??
07-13-2017 19:45
07-13-2017 19:45
Fitbit should be following our complaints but I will do a private message to them on their Facebook page and see what the outcome is.
07-13-2017 21:10
07-13-2017 21:10
07-15-2017 00:14
07-15-2017 00:14
It has been suggested to not click on the app to begin sleep (which I usually do) and that might be the problem. Will give it a go tonight 😀
07-15-2017 02:34
07-15-2017 02:34
I've had numerous suggestions not clicking and also clicking the app to start both do not work.
07-15-2017 05:11
07-15-2017 05:11
I will see if I have any better luck and will update 😀
08-12-2017 14:50
08-12-2017 14:50
Now works through nothing I did but with thanks to Fitbit and direct contact with them.
08-13-2017 19:29
08-13-2017 19:29
Both sleep and heart rate not working since Tues update. Not thrilled!
08-13-2017 19:55
08-13-2017 19:55
08-14-2017 01:40
08-14-2017 01:40
Looks like an iPhone issue. It has been working on my Nexus 5x (Android).
09-05-2017 18:16 - edited 09-05-2017 18:21
09-05-2017 18:16 - edited 09-05-2017 18:21
Hello all,
I see that this problem was solved for most of the people from this forum in April, however, I started having this problem since Saturday, i.e. 5 days ago and it has always worked for me before. Also, I never start the sleep from my phone, my Blaze has always auto-detected it. And yes, I am also using an iPhone.
Does anyone else have this same problem as well?
09-05-2017 19:07
09-05-2017 19:07
09-05-2017 21:16
09-05-2017 21:16
09-06-2017 15:26
09-06-2017 15:26
What is wrong with mine? It still doesn't show R.E.M. and the other stages
of sleep. Just the asleep/restless/awake.
Did you do something to get it working again? I have the Alta. Does that
have something to do with it?
09-06-2017 15:33
09-06-2017 15:33