No showing cardio or fat burn zone on tracker

[Dodoo33]

My heart rate is showing on my tracker but it is not showing when I go into fat burn or cardio 

even though it shows on my app. Any idea why not ?

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for stopping by @Dodoo33! I'd like to start saying that your tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips shared by @SantiFitbit. 

If you're wearing the tracker correctly and the heart rate setting isn't turned off, try changing the setting (either Auto to On or On to Auto) and then syncing your tracker. The change won't take affect until you sync. If heart rate still doesn't appear after the sync, try restarting your tracker 3 times in a row and wait at least 60 seconds before checking heart rate again. Also, make sure that your Fitbit app is up-to-date. 

If you're still unable to see your heart rate on the display, please let me know if you can see the green lights flashing on the bottom of your tracker.

I'll be around!

[GershonSurge]

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@Dodoo33 wrote:

My heart rate is showing on my tracker but it is not showing when I go into fat burn or cardio 

even though it shows on my app. Any idea why not ?

Moderator edit: updated subject for clarity

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This isn't one of the functions of the Charge 2.

[MarreFitbit]

Thanks for jumping on this thread @GershonSurge! What do you mean my friend? 

Keep in mind guys that Instead of using the three default zones you can create a custom zone if you're targeting a specific heart rate. From the Fitbit app dashboard, tap or click the Account icon and find Heart Rate Zones. Then enter your custom zone.

On fitbit.com, log into your dashboard and click the gear icon in the upper right. Choose Settings > Personal Info. There you can enter your custom zone.

Check this post of mine about some placement tips.

Catch ya later! 

[rashmi_agrawal]

Hi @MarreFitbit tried all the solutions you recommended but the problem persists. Can you please suggest some other solutions for the issue.

Thanks!

[MarreFitbit]

Thanks for jumping up here @rashmi_agrawal and trying what I suggested! Note that Peak zone, means your heart rate is greater than 85% of maximum, is the high-intensity exercise zone. The peak zone is for short intense sessions that improve performance and speed. And you should see this heart rate icon:

And Fat burn zone, which means your heart rate is 50 to 69% of maximum, is the low-to-medium intensity exercise zone and may be a good place to start for those new to exercise. It’s called the fat burn zone because a higher percentage of calories are burned from fat, but the total calorie burn rate is lower.

Have you checked if you're getting these zones on your app? Let me know if you're not getting your readings in your tracker but on the app. Since when you started noticing this? Have you tried something else besides of what has been posted here?

I'll be around!

[rashmi_agrawal]

Hi @MarreFitbit , yes it was the case before all of those icons and zones were showing in my tracker but now they don't. I still see them on my app. And I haven't tried anything else other than the solutions you posted .

Thanks !

[MarreFitbit]

Thanks for keeping me posted @rashmi_agrawal! Can you please confirm if you've tried all of what I suggest in this post? Without skipping any of them? 

Also, please let me know if you keep getting the green lights flashing on your tracker.

I'll be around!

[Vslskihepp]

Hi I’ve got my replacement trAcker and not telling me fat burn or cardio on the trAcker but is on app any help please 

[MarreFitbit]

Hey there @Vslskihepp, thanks for stopping by! Hmmm... this is very strange my friend, but what would recommend in this case is to restart your tracker 3 times in a row by following these steps.

Give this a shot and let me know if your heart rate zones are back! 

[Vslskihepp]

Hi I’m sorted now thank you for taking time to reply

Sent from my iPhone

.

[MarreFitbit]

Anytime my friend @Vslskihepp!  

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping! 

[Neeserran]

Were you ever able to resolve this? I’m having the same problem.