09-11-2016
06:20
- last edited on
09-09-2020
10:26
by
MatthewFitbit
09-11-2016
06:20
- last edited on
09-09-2020
10:26
by
MatthewFitbit
09-11-2016 06:22
09-11-2016 06:22
@SunsetRunner Be sure under settings on your IPhone, that you have "Show in Notification Center" and Allow in Notification Center turned on.
Hopefully that may help~
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
09-11-2016 06:29
09-11-2016 06:29
09-11-2016 06:31
09-11-2016 06:31
Only other thing I can think of at the moment is to be sure you don't have "do not disturb" on?
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
09-11-2016 06:34
09-11-2016 06:34
09-11-2016 07:12
09-11-2016 07:12
While you can in pair the tracker from the phone, only the app through a sync can pair it back up, I'm not sure what is referred to by I've paired it several times.
Now if you have tried all the standard things, made sure the settings are correct, and confirmed the Charge 2 shows up in the BT settings, then i would do an add tracker with the replace current tracker option.
09-19-2016 15:52
09-19-2016 15:52
Hi Suezzb.
Did you ever figure this out? Mine was getting text just fine and then stopped. Now i cant get it to work again. Thanks
09-19-2016 16:26
09-19-2016 16:26
I ran into this same problem with mine. I tried everything and even called Fitbit for help. They sent me an email and it solved it. Heres how to fix it.
1-Go to settings
2-Select notifications
3-Select messages
4-All this options have to be ON
a-Allow notifications
b-Show in Notification Center
c-badge App Icon
d-Show on Lock Screen
5-Alert Style when unlocked has to be "Alerts"
6-On messages Options you will see Show Previews, Has to be ON
10-20-2016 11:32
10-20-2016 11:32
1-Go to settings
2-Select notifications
3-Select messages
4-All this options have to be ON
a-Allow notifications
b-Show in Notification Center
c-badge App Icon
d-Show on Lock Screen
5-Alert Style when unlocked has to be "Alerts"
6-On messages Options you will see Show Previews, Has to be ON
The last step is the most important. This is the step everyone forgets to tell you. Once I did that, it worked great!
10-22-2016 07:50
10-22-2016 07:50
Hey guys! It is great to see you in the Community!
@SunsetRunner, did you already contact Support? what was the response you got from them?
@Plutoman and @marietuttle, thank you so much for posting those steps. They will definitely will be very helpful for some users that are experiencing the same issues.
@Rich_Laue and @Kmransom123 I really appreciate your help!
I'll be around!
11-18-2016 16:07
11-18-2016 16:07
This is what fixed mine. It was because I didn't have all settings turned on under 1. Notifications - Messages. Thanks for your help.
11-21-2016 04:48
12-05-2016 18:29
12-05-2016 18:29
Hi,
Thank you for these steps, im not sure I understand Step 6, can you be more clear please. Thank you.
01-08-2017 07:21
01-08-2017 07:21
I've done all of these things multiple times. Nothing is working. And I don't understand step 6 either. I don't have an option under messages that says "show previews". Please help or I'm going to return my Fitbit.
01-08-2017 07:24
01-08-2017 07:24
You go to settings, then notifications, and then messages then show previews needs to be set to always
01-08-2017 07:28
01-08-2017 07:28
I had same problem when I first got mine. Hold the button on the watch at the notification section of watch and it should turn on. I had accidentally turned notifications off on watch but not the Fitbit settings. Make sure text notifications are on in settings before also. Hope that helps.🙂
01-08-2017 07:33
01-08-2017 07:33
So weird...that doesn't even come up on my phone. Thanks for your help tho
01-08-2017 07:34
01-08-2017 07:34
Thank you it's been on. It was working since Xmas and then suddenly stopped yesterday. Don't know what else to try
thanks for your help
01-08-2017 08:13
01-08-2017 08:13
My Fitbit did same thing and I had also somehow turned off notifications on my Fitbit. Holding side button down on notification turns it back on. Thanks for the suggestion.
01-08-2017 11:26
01-08-2017 11:26
Some how I did that too without even noticing!! You're great. Thanks