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Charge 5 Battery Draining

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‎09-04-2022 13:10 - last edited on ‎10-04-2022 14:21 by Fitbit Moderator

‎09-04-2022 13:10 - last edited on ‎10-04-2022 14:21 by Fitbit Moderator

I have had my Fitbit Charge 5 for about a year and have had no issues. My battery life had been running 5-6 days. All of a sudden two days ago it is draining about 1% every couple of minutes. Needless to say that make it useless. I had made no changes to any settings. Any suggestions?

 

 

Moderator edit: updated subject for clarity. 

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60 REPLIES 60

‎07-09-2023 20:43

‎07-09-2023 20:43

Contact Customer service and go through the troubleshooting procedure. If your tracker doesn't respond, mine didn't, they will look at your warranty. If you are within the warranty period, you'll get a replacement. My warranty expired in February so they offered a 35% discount on a new device. No thanks. They broke it, they should replace it.

 Do a Google search on the bricking of Fitbit devices by Google.

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