Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Kreich1120]

Thanks for the feedback. Everything that I tried did not work. Nothing made any sense. Everything seems to be ok now

[Usmc2143]

It sux!! the more they "improve" it, the worse it gets!!!

[Tbee77]

Mine is still not syncing

[Gibstermam]

I have the same issue. Everything is syncing except hourly activity. 

I am missing data 

[Pushwall]

Yeah mine now syncs but it shows 0 steps for Monday when I actually had over 10,000. I wish I could manually load the missing data. 

[Ana0607]

Any updates? Fitbit won't update all hourly activities and daily exercises since yesterday 

[kschuerman]

Same here. Only 3000 steps for yesterday. 

[Gibstermam]

As I look at the Fitbit app on my phone today, active hours, steps, heart rate, zone minutes are all missing from 9:30am until 2:30 pm. It looks like none of the detail synced for those categories just the totals. And active hours didn’t sync at all.

Sent from my iPad

[mikebrown2020]

Oh yes I have ad this issue. No help from fitbit

[Usmc2143]

Sounds like business as usual there.....

[Upright418]

Still not working, done everything.  What is the ETA?

[HCRockford]

Mine began syncing successfully, i don’t know what was done, but thank you for fixing it!

[BeatriceFobe]

Bello Yojana 

i have an iPhone XR with software version 15.6.

i’m looking forward to a Solutions as it looks for some people it worked.

Thank you

[WaveRiderNick]

Mine is working again.

What i also did;

Delete fitbit app

delete charge 5 from my fitbit account (web login)

set fitbit charge 5 to factory settings

delete fitbit from bluetooth devices

reinstall fitbit app

add the charge 5

[Kreich1120]

I did all that as well. Followed all the directions. Nothing worked, but all of a sudden it started to work. It seems that something was done in the background. Fitbit needs to be a lot more transparent about these issues

Sent from my Verizon, Samsung Galaxy smartphone
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[ixydf]

I suppose you really can't (and shouldn't) do anything on your end to fix this besides waiting.

I tried EVERYTHING but nothing worked on my new phone. On my older phone everything went as usual. Including re-pairing the fitbit and syncing.

Suddenly it started working again on the new phone as well.

I guess they have to fix the communication definitions on their end to support all different devices.

Nothing you can influence on your side.

[charleskn]

It's baaaaaaaaaack... Wouldn't sync this morning. Tried the reset using the charge cable, etc. Finally tried re-pairing, and it wouldn't even pair at first. It finally re-paired, which was a bad idea because now I have to start all over for the readiness score, and it dumped my sleep stats from the previous night.

[wweiland1966]

I did this as well after reading your post and it worked- thanks!

[Usmc2143]

Don't hold your breath... mine workedforf 8 hrs yesterday and then hung up once again....SOS from Fitbit..no info and no help.....

[WaveRiderNick]

Try this:

log in using the Fitbit website, change a setting for example a workout shortcut and go to main menu on the site. the web will sync with your watch.