Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[MTNBikerAZ]

Thanks for the info.  Its a good thing we can't see our stress scores in the app.😀

[Pocketblair]

Same for me mine is only 2 months old, but it is basically a computer have to expect glitches I guess even though it’s infuriating 

[Lumontur]

My first run after covid and no data…. Argl

anyway… thx for info and for working on this problem 

[Darkhero]

As an IT professional I completely disagree. We are talking about a company with profits in the millions that can't get their QA, SIT, UAT right. Don't make excuses for them, this should never happen in Production in the first place

[lauriezimm]

Besides the syncing issue, there is a big battery drain on my  charge 5 that has occurred since the fitbit updated. I hope they are aware of this issue as well.

[altdel]

Don't let interns deploy the code 😀

[Sohoboss]

Quite disappointed especially it is the 6th of seven Fitbit smart watches  / trackers in our household. Just got another Versa 3 in the mail yesterday. Our loyalty might go the other way in the near future…

[ArcadeV]

I'm befuddled by how Fitbit has handled this problem. 

I was not the first to report this problem, at 8:59AM CEST, I also escalated via direct messages on twitter.  I pointed out that the problem clearly was on Fitbit's side, given how widespread the issue was.  I, and most other users, were told to jump through reset-hoops, which obviously wasn't working, and that support should see wasn't working given the feedback on twitter and other channels.

I recommended that this would be escalated internally at Fitbit, repeatedly, over hours.  It still took close to 9 hours until the issue was publicly acknowledged.  During which time users were asked to waste time jumping through hoops that they should've known was irrelevant many hours earlier.

I'd very much like to see a public PostMortem of how this was handled internally.  When was engineering notified about the issue.  But more importantly, why wasn't support told to stop asking customers to jump through hoops that was known to not be working?

Also, I'd like to know what lessons has been learned, and how this incident will be used internally at Fitbit to improve community response in the future.

[SunsetRunner]

It can't be the app, since I have not updated it to the new one they came out with a few days ago. And it was working fine with .64. It has to be a server problem.

[Rodlowe]

you are wasting your time. send you unit back , this has been going on for more tha 6 months, and they still keep selling these units, thgis is fraud in my eyes.

But to let you know, they blocked me form posting these messages and will do so again after this, just return your unit and find something else, this is unacceptable. I also had an IONIC, and they recalled these as well. I will never buy FITBIT UNITS again.

They could have saved this, but they choose to sell duds to un suspecting  customers.

This is criminal...

 gOOD LUCK

[FitMarie]

Same here my charge 5 wont sync 😞

[Dogfacebeagle]

Little confused as to what you feel was condescending. 

[olivious]

Are the servers linked to the charge 5 devices down or something?

[JB2012]

Fitbit really doesn’t have their stuff together! 

[Pocketblair]

Same for me

[Rodlowe]

This CHARGE 5 does not work? why should one have to keep trying to fix it when you buy it new????

I was lucky i got a refund from the company i bought it from, and i tried 2 different units, and both di not work, and they are not cheap...

You tell me?????

[JRCollis]

Most likely a Google problem.  Them changing the code to use it for spying on Fitbit users.  You know, just the usual Google BS.

[Yodi2]

What the **ahem** is wrong with Fitbiton 8-16-2022?  No synching

[tas.139]

Seen the answers regarding my enquiry so just waiting for Fitbit to solve before the data resets this evening. 

[billion_steps]

Possible solution for Android users: Uninstall Fitbit App v3.65 and sideload an older version, I'd try 3.63 as it shouldn't have the O2 graph bug either.

Don't forget to selectively disable automatic app update for Fitbit App via checkbox option in Google Play Store or it'll be replaced with v3.65 once again

My Charge 5 still syncs with App 3.65 so I can't test this out myself but there's feedback from other people that this has resolved their synchronisation issues