Introducing Charge 5 Firmware Release - Version 1.171.50

[FitbitCommunity]

We’re excited to announce that a firmware update for Charge 5. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers. 

WHAT’S NEW AND FIXED

See What's changed in the latest Fitbit device update? for release notes.

HOW DO I UPDATE?

See How do I update my Fitbit device? for step-by-step instructions for updating your Charge 5. If you run into difficulty updating, see Why can't I update my Fitbit device?. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Catbro22]

Same here…so disappointed that the battery draining issue is not resolved. It was suggested to me to take it back to the retailer where I purchased it  as most are aware of the problem and know that the ‘fix’ ie firmware update is not addressing the issue for most. Unfortunately my starting acting up after the window to return to Fitbit. 

[SCNg]

Same. Plus If I swap up and down, it will give me a black screen.

[Catbro22]

Lucky you. Maybe the purchase window has something to do with it. I have had no luck with customer service or implementing all the tips. 

[SunsetRunner]

The Fitbit is approved for passive heart rhythm monitoring. Otherwise, the disclaimer says: Unless otherwise specified, Fitbit products and services are not a medical devices, and are not intended to diagnose, treat, cure or prevent any disease. With regard to accuracy, Fitbit has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of Fitbit’s products and services is not intended to be equivalent to medical devices or scientific measurement devices.

[SunsetRunner]

Larabelle, Google translate is my friend.

[JoeBoast]

Please fix the battery drain. My Charge worked perfectly before this update. Now the battery drains.

I did the resets, have the dim screen, set it to manual wake, turned off the GPS…

Why isn’t battery life the most fundamental part of this device? 

[RGW]

version 20001.171.50 =

Battery drains

Heart rate doesn't work

Red circle X after about an hour

Uninstalled, reinstalled, 3x button restart, manual time zones vs auto

Etc, etc.

= Doesn't work

Need a rollback, or just throw it away?

[Rufous44]

It's very very concerning that Fitbit never bothered to comment on the issues that majority of the users are finding.

[Skywolf007]

Same here, until the update I had everything ok. 

Since that red circle X, then working for half a day, then got stucked, no stepcount no HR, after restart battery drains in 1 hour, yet still no HR, ecg or other. I also had red led on the bottom, that only went away after it drained my battery

I'm charging my Charge 2(lasted for 4 years)  - will use it until they fix the firmware or give me a replacement. 

[thisisjoann]

I just wanted to know after I finished updating, I could not scroll left or right, up and down on my fitbit. I have tried to restart using the 3 pulses restart method, but it still can't move. What should I do? 

[jcnybx]

So I'm still having battery issues after doing all these steps. As a way to prove it's not me or my activities or whatever likes to Fitbit blame on the user, I took it off the charger (it immediately went down to 99%), set it down untouched, set a 15 minutes timer on my phone, then checked the battery. It was 90%. 

At this point I need compensation.

--------

Thank you!!

[Guy_]

Hi @Berganto - have you tried restarting the device - How do I restart my Fitbit device?

[cfsFit]

Try allowing the battery to discharge completely, then attach to charging cable and recharge, and then retry pushing the button on the charging cable 3 times, waiting 1 second between each push. Hope it works.

[jcnybx]

I've done this. Nothing is working. I need a new device or some sort of
compensation.

[Berganto]

Hi,
I would like but I can’t access the access app. Just the clock is available.
Berganto

[Guy_]

@Berganto  - thanks, you posted your private details on a public forum. Click the link in this email and Login to the forum and click on the 3 dots of your post and Edit to remove the details.

You don't need an app to restart your watch, see how in the link provided.

[cfsFit]

Fitbit support claims that they are working on a fix but have no date yet for availability.
I want the to thoroughly test any update so we never go through this experience again.
You could, meanwhile, contact Customer Service to ask for a replacement - and not install update until it's tested and validated by community - or whatever other compensation they can offer you.

[mchili]

 Mine updated but still no new watch faces. I’m being told by Fitbit support that even though I have the latest version, not all features will appear until all Fitbit users have updated to the latest firmware. Does this make sense to anyone?? Each device is an individual item, how does other peoples trackers relate to mine? Would love a logical explanation!

[Sarahyogi]

Totally have the same issue and I want compensation for having a watch for 5 months and half of that time it being unusable. Their lack of commitment to sorting this correctly is just beyond me!! 

Anyone at Fitbit going to come up with a solution?? 

[SLW422]

I updated my Charge 5 last night; it took about 20 minutes and worked flawlessly.   Everything is working fine and I have not had any increase in battery usage.   The "Find My Phone" feature works great.   Biggest disappointment is that there are no new watch faces but hopefully those are coming soon.  I'm wondering if the issues many people are having are due to the bluetooth connectivity issues that have been ongoing since last year.  If the connection is dropped, the updates may be corrupted on some devices.   Just a thought.