Introducing Charge 5 Firmware Release - Version 1.171.50

[FitbitCommunity]

We’re excited to announce that a firmware update for Charge 5. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers. 

WHAT’S NEW AND FIXED

See What's changed in the latest Fitbit device update? for release notes.

HOW DO I UPDATE?

See How do I update my Fitbit device? for step-by-step instructions for updating your Charge 5. If you run into difficulty updating, see Why can't I update my Fitbit device?. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[4-0]

No way....until they find the fix for the rest of us. Really, there is no intelligence needed to click a update window. Once it goes  the rest is not in your control and worse, you can't Uninstall!Sent from my Verizon, Samsung Galaxy smartphone

[Catwoman777]

I agree. I’m afraid to update

[SteveCDN]

Well my last post go censured by the Admin. who disagreed with my course of action.

So much for free speech.

Fitbit (Google):

1. Get rid of the nag screen.

2. Fox the issues !!!!

[W_D_S]

Well that's a super confusing response... Until I have the functioning device that I purchased from Fitbit 60 days ago I'm going to keep asking when I will get what I paid for and making sure EVERYONE knows about the issues and how awful Fitbit is so they can avoid wasting their money as I did. They are wrong and need to make it right. 

[W_D_S]

I have that in writing. Customer support acknowledged there was a battery issue with my device due to the update and that they are currently working on a firmware that will fix those bugs. 

[SteveCDN]

Nice of them to tell only you…

[SunsetRunner]

I do a force stop of the app every time I leave it to keep it from running in the background. This has no effect on the Fitbit battery life.

[mchili]

Just read all about the new Fitbit sense, versa and inspire coming out next month PLUS a new charge 6 around the end of the year! Interesting timing? 🤔

[radesix]

Count me out for another Fitbit

[4-0]

Hi...I understand your frustration totally but,Get a hold of customer support on the phone and they were nothing but immensely helpful!Sent from my Verizon, Samsung Galaxy smartphone

[4-0]

I just spoke to customer support and they were VERY HELPFUL.  There are some hoops to jump through but fair enough,  they are going to send me a new one after i send this one back.

If they back up their products then I think that speaks volumes as many of these gadgets end up having glitches with no resolve.

Do you have the support phone number?

[Talahthas]

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@mchili wrote:

Just read all about the new Fitbit sense, versa and inspire coming out next month PLUS a new charge 6 around the end of the year! Interesting timing? 🤔

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Fitbit has launched the new Fitbit Sense 2, Versa 4 and Inspire 3. But where did you read something about a new Charge 6 being released around the end of the year? 🤔

[radesix]

Charge 6 talk is speculation due to an FCC filing.

Fitbit Charge 6: FCC Filing? 

[cfsFit]

Fitbit Support is at (877) 623-4997.

I haven't updated - don't dare! - and I do have the Bloom clock face in my Clocks options.
There are 24 options available, and I believe that I had 24 previously before Bloom; don't know which one is missing. I suspect that the Clock options are independent of the update.

[Talahthas]

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@radesix wrote:

Charge 6 talk is speculation due to an FCC filing.

Fitbit Charge 6: FCC Filing? 

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Didn't notice that. Thanks for your information. 👍

[Karenfox5]

I’ve had my replacement unit for over a week, no issues.

 I did not install the update.

Customer service was great.

I did not have to send back my old bricked unit and received a replacement within 36 hours.

If you’re nice and do everything the customer service rep asks you to do, they’ll work with you.

They are aware of an issue with the update, regardless if they’re acknowledging it.

(and the issue is not about getting a new clock face😂)

For anyone with a new issue with battery drain or a non responsive unit, contact customer service.

We need to overwhelm them until they acknowledge the issue.

[Buffalostinger]

I recommend not updating.  I trusted that they would send an update that would at least do no harm.  I use my watch the same as you do and it is disappointing to lose track of my progress.  A friend showed me her Apple Watch and she strongly recommended it.  Just not willing to give up on a Fitbit fix just yet.  But my patience is running out.


Sent from the all new AOL app for iOS

[mchili]

@Talahthas 

This is the article:

https://stealthoptional.com/tech/fitbit-charge-6-predicted-release-date-features-price/

[delawareBirder]

@mchili  Thanks for the link to that article.  I wrote an email to the author of that article, and invited him to visit this forum to see the current state of the Charge 5, before touting a new Charge 6.

[Catwoman777]

Thanks. I read the article too. I was quite skeptical... Is it a
distraction? If it is so good, maybe all the broken Charge 5 could be
replaced at no cost.