Introducing Charge 5 Firmware Release - Version 1.171.50

[FitbitCommunity]

We’re excited to announce that a firmware update for Charge 5. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers. 

WHAT’S NEW AND FIXED

See What's changed in the latest Fitbit device update? for release notes.

HOW DO I UPDATE?

See How do I update my Fitbit device? for step-by-step instructions for updating your Charge 5. If you run into difficulty updating, see Why can't I update my Fitbit device?. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[DrDaveUK]

UPDATE III - I finally recharged yesterday when the battery was down to 7%. That means it dropped from 83% to 7% in 8 days.  At this point, I am pleased with the result of the update on the new device.  

I will say that it seems quite inconsistent that one person says their replacement came with the latest firmware already installed, while several of us have had to make the decision as to update or not.  

[SunsetRunner]

That’s good news for me so far mine is doing well it’s been a week I am pleased I’m just happy to have it back

[SunsetRunner]

I did mine while on the phone with them they assured me that it was fixed and so far it’s working great better than the previous one was I’m very happy that I got the replacement and it’s upgraded to the new firmware and working fantastically

[SunsetRunner]

@SunsetRunner

I'm glad to hear that yours is still working fine. Maybe they have fixed the problem and I can update mine without any worries. Mine is under warranty till December. I'm thinking I'll do the update and if it fails maybe I can get a replacement device before my warranty expires. If it doesn't fail then I have the updated device which you say works better than it did before.

Bill

[SunsetRunner]

@DrDaveUK 

Good to hear that yours is working fine after you updated.  I'm getting a little more comfortable with updating mine.  Maybe they have fixed the problem with the update after all.

Mine is under warranty until December.  I may try the update and see if it works.  At least if it fails I should be able to get a replacement before my warranty runs out.

Glad you've had good luck with your new one and the update.

Bill

[SunsetRunner]

Yes I would do so but do it while you’re on the phone with them that’s what I did that way I knew that it worked and they knew that I did it

[ET2021]

Hello, 

My fitbit charge 5 has not worked properly since the latest update (1 171.50).

Heart rate and O2 sensor not functional, and interment issues with auto restarts.

I have verified the latest software, restarted charge 5, updated the app, and cleared data. I do not have green lights. 

Frustrated

[DrDaveUK]

@SunsetRunner 

I had a discussion via their chat with someone who confirmed that I would be covered should the new unit also fail with the update before I went through the update.   I bought mine in November last year, so like you, wanted to make sure to do it before the warranty ran out.   

[Anne8524]

After reading all the comments, since I have not been able to download the update then I don't think I will.  I should note that this is related to my husband's Charge 5.  Regarding my own Charge 5 I had no problem downloading the update to mine which I purchased in November 2021 and have had no problems with mine.  My husband's Charge 5 was purchased in April 2022.  Not sure why there are issues.....

[SteveCDN]

iOS or Android??
Are your operating systems up to date??
Is your app up to date ?!
Did you try and update attached to the charger??


It’s hard to really know what’s going on when Fitbit continues not to acknowledge the issue while their proxies (support), in an unguarded moment, allude to problems.

Well you know what they say about mushrooms. .. keep them in the dark and feed them s$&@.

Notwithstanding a lack of assurances and given the hassle of an non functioning watch I recently went through, I shall not “upgrade” without more official assurances and an admission of the issues by Fitbit.

Just do it.

[Anne8524]

Android - I've done all that and it still doesn't want to update to the new version of the firmware.....

[SunsetRunner]

Hello @Pwjrad 

Have you perform a full factory reset?

• unpairing the device from your smartphone (smartphone settings forget or delete the charge 5).
• Then on the Charge 5 itself Go to "settings" then "device info" and scroll to "clear user data". Clear user data will not wipe out data stored on the fitbit servers just the Charge 5 itself.  This action performs a factory reset. 
• While it is resetting make sure the Charge 5 is also removed from the fitbit app. 
• When the device is ready just connect the Charge 5 like a new device and reconfigure any of your preferences. 

Why might this work? Sometimes when hardware has installed an update... a clean install is needed for the updated software to run properly on the hardware.

Let me know how it works out for you.

[Donsrantz]

Well, I still haven’t updated my Charge 5 and the complaints about the update continue with no end in sight. Hopefully, Fitbit is working on an update and testing it thoroughly.  I’m being annoyed by the app more frequently about installing the update. I may do that before my warranty runs out. 🙂

[Donsrantz]

Mr/Ms FitbitCommunity,

Please give us all an update on the technical efforts to provide an update that fixes the issues that have been documented by so many since July. Thank-you.

[SunsetRunner]

As promised here’s my update guess what- it happened again! It is been less than a week and I had to call again today because I have no charge on my Fitbit.  I am waiting for an email I have a feeling I’m gonna be waiting for a very long time

[SteveCDN]

Tks for the (sad) update…

Isn’t that the the definition of insanity … doing the same thing over and over again and expecting a different result.

[SunsetRunner]

It sure is they still have not emailed me about a replacement but I’m returning the new bands I bought from Amazon just a couple of days ago and I’m buying an Apple Watch. 😢

[jabob]

Definitely leaning. Sorry

[SteveCDN]

FYI

https://help.fitbit.com/articles/en_US/Help_article/2478.htm

[SunsetRunner]

7 Because it has the oxygen sensor