08-24-2020 06:47
08-24-2020 06:47
When I open my Fitbit app it is just a blank white page for the past two days. My steps etc are showing in my actual Fitbit, but no activity or sleep log is showing when I log in to my account even on the website. The app has been a blank white space since Sunday. Does anyone know what’s going on?
08-24-2020 10:54 - edited 08-24-2020 10:56
08-24-2020 10:54 - edited 08-24-2020 10:56
Exact same thing happened to me after installing the most recent update which must have a major bug. Recycling power on my phone did not help. My app was working perfectly fine today before the "update" was installed.
08-24-2020 14:00
08-24-2020 14:00
Same here - I think it installed the firmware and now it doesn't open at all and exits the blank white screen! YIKES
08-25-2020 09:35
08-25-2020 09:35
Oh no! Yea I have auto updates on so I didn’t even realize it updated ugh so it’s just something they have to fix in general then?
08-25-2020 09:36
08-25-2020 09:36
I was worried to delete and reinstall the app incase it losses all my data. Not really sure how it works or if that would even help
08-25-2020 10:39
08-25-2020 10:39
I contacted fitbit support online and they magically made the app start working again. No idea what they did and claimed it was just a "glitch".
08-25-2020 14:54
08-25-2020 14:54
Hmm ok I guess I will try to reach out again. Did you email a customer support or call? The only options I saw online were this community message board, and a online chat with “an agent” that was not at all helpful
08-25-2020 14:58
08-25-2020 14:58
08-25-2020 15:42
08-25-2020 15:42
I chatted with an agent online. Good luck!
08-25-2020 17:24
08-25-2020 17:24
Ah! Did it save your data?
08-25-2020 17:25
08-25-2020 17:25
Thank you!
08-25-2020 18:03
08-25-2020 18:03
08-25-2020 18:24
08-25-2020 18:24
Ahhh! I did it and it worked! haha Thank you!
08-25-2020 18:28
08-26-2020 07:18
08-26-2020 07:18
I did the same thing but it want re-download the new one! Ughhh!!
08-26-2020 09:49
08-26-2020 09:49
Re download the new one? Like the app? I deleted the whole thing and then when I went in to the App Store there was a cloud icon next to it and I just clicked that and it opened and somehow worked again! I’m like the least technology person ever so I’m not sure what it did haha
10-12-2020 07:53
10-12-2020 07:53
Are we asking about an app on the Fitbit tracker, or the Fitbit app on your unknown phone model.
If this thread is about the Fitbit app on the phone tge thread is in the wrong board.
I will be happy to move the thread to the iOS, android, or win board.