App not working at all

[Keddybear]

When I open my Fitbit app it is just a blank white page for the past two days. My steps etc are showing in my actual Fitbit, but no activity or sleep log is showing when I log in to my account even on the website. The app has been a blank white space since Sunday. Does anyone know what’s going on? 

[azucho98]

Exact same thing happened to me after installing the most recent update which must have a major bug.  Recycling power on my phone did not help.  My app was working perfectly fine today before the "update" was installed.

[huckleberry1]

Same here - I think it installed the firmware and now it doesn't open at all and exits the blank white screen! YIKES

[Keddybear]

Oh no! Yea I have auto updates on so I didn’t even realize it updated ugh  so it’s just something they have to fix in general then?

[Keddybear]

I was worried to delete and reinstall the app incase it losses all my data. Not really sure how it works or if that would even help

[azucho98]

I contacted fitbit support online and they magically made the app start working again.  No idea what they did and claimed it was just a "glitch".

[Keddybear]

Hmm ok I guess I will try to reach out again. Did you email a customer support or call? The only options I saw online were this community message board, and a online chat with “an agent” that was not at all helpful 

[huckleberry1]

I finally got brave and deinstalled and reinstalled the app and that fixed it! Thanks!!

Sent from my iPhone

[azucho98]

I chatted with an agent online.  Good luck!

[Keddybear]

Ah! Did it save your data?

[Keddybear]

Thank you!

[huckleberry1]

YES!!!!!!!!!!

[Keddybear]

Ahhh! I did it and it worked! haha Thank you!

[huckleberry1]

EXCELLENT!!!!!!!

[Britpaige22]

I did the same thing but it want re-download the new one! Ughhh!!

[Keddybear]

Re download the new one? Like the app? I deleted the whole thing and then when I went in to the App Store there was a cloud icon next to it and I just clicked that and it opened and somehow worked again! I’m like the least technology person ever so I’m not sure what it did haha

[Rich_Laue]

Are we asking about an app on the Fitbit tracker, or the Fitbit app on your unknown phone model. 

If this thread is about the Fitbit app on the phone tge thread is in the wrong board.

I will be happy to move the thread to the iOS, android, or win board.