Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Bohc]

Have worn my Sense 2 for years, with no issues. Last week I took it off to charge and had a large red mark in the shape of the watch.  It progressed to a burn and is a shiny, scabbed circle now. Never felt the watch get hot. Thought maybe it was just me so tried it on the other arm and the same process began. Out of warranty. When a product is near its end, it shouldn’t injure the user. Still charged fine

[EstuardoFitbit]

Hello @Bohc, and welcome to the Fitbit community.

I'm very sorry to hear you're having trouble with your Fitbit Sense 2, and I appreciate you bringing this to our attention.

I've been informed that you've already contacted our customer support team, and they are currently working on your case to find a solution as soon as possible. Please stay in touch with them to resolve this issue quickly.

[Jpage89]

 Has anyone had a red "rash" or spot under their fitbit?  I've had mine since June.

[Jpage89]

 this is 12 hours later

[Sooyeon]

I have been using Fitbit for long time and my last Fitbit was charged. I have never had skin issue with it. I finally upgraded to change 6 and I've been wearing it for only a couple of months now and I have a rash on my wrist. And I did Google search and it seems I'm not the only one. So what's the difference between wrist band that charge 2 had and what charge 6 has now? What is being done about it? Is there an alternate band by google?

[JuanFitbit]

@Sooyeon , Thank you for your message and information. 

Support informed me that you already contacted them and you are working together. 

Keep working with Support to avoid any confusion.  You should have received an email from Support. For any question about your case, please reply to last mail from Support. 

[Sooyeon]

Yes I was contacted by support after I posted on the community site.

[Guy_]

Hi @Jpage89 - you may have developed an allergy but regular cleaning might also resolve it.

Depending on type of activities it is possible for sweat and dust to build up and with constant movement create an irritation.

[MarioSFitbit]

Hi @Jpage89 and welcome to the forums. 

Thanks for bringing this to my attention. I understand your concern and I apologize for this experience. Given this situation, I'd like to get you in touch with our Support team. To request a case for you, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

In the meantime, let me recommend reviewing our product & safety information and following our wear and care tips which have helped other members.

[iSeeker]

My solution to Charge 6 band skin-irritation is to place a strip of medical micropore tape over the part of the band that irritates. So far, it's stayed in place for weeks (NB I do I take the Charge6 off when showering).

Moderator edit - updated subject for clarity

[DavidFitbit]

Hi @iSeeker, Thanks for reporting your experience with your Charge 6 and for sharing the way you have handle it.

I'm sorry for the experience that you've had with your Charge 6. Because your safety is our priority, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back if you have any other questions.