Fitbit Premium subscription disappeared

[Meregrotta]

So Premium just up and disappeared on me this morning with no warning whatsoever, and I've come here to find that you stopped accepting new applications to it a while back.

Here's the thing. 

You didn't warn me it was going away.

You didn't let the subscription run to completion I was 8/12 of the way through my current course.

I don't see a reasonable substitution available. Most of the utility of my Fitbit hinged on data I was collecting through my Premium subscription.  How are you going to fix this?

Moderator edit: subject for clarity

[Meregrotta]

okay, so I've done some reading and what was Premium is only available through the new app dashboard.

I'm on the old app dashboard despite having updated the app yesterday.

How do I get my data back?

[Tonia]

The same thing just happened to me this morning.

[Meregrotta]

The laugh riot is that if you export your data to a CSV file it's all there, it's annoying because it's not live.  It's just not available on either the app or the web dashboard.

[AlejandraFitbit]

Hey @Meregrotta and @Tonia, thanks for your participation in the Community.

I am sorry for the delay in respond and would like to know if you keep having problems with the Fitbit Premium feature? If so, I recommend taking a look at the help article: What should I know about Fitbit Premium?, where you will be able to see more information about this option.

Let me know if you need anything else. 

[Tonia]

This article does not reference the problem I was talking about. And yes,
I'm still having problems, because the Fitbit Premium membership that I had
for 8 YEARS cannot be renewed. All the renewal buttons lead, not to Fitbit
Premium, but to Fitbit Coach.

[Meregrotta]

Spoiler

That article is terrible, about halfway through do you realize it is talking about the phone app, and only the version of the phone app that is being very slowly rolled out. Despite having the newest version on my phone I do not have ANY of the buttons that article talks about.

you dropped an income stream from the web page and don’t seem to realize that an untold (and pissed off) percentage of people can’t get access to the replacement.

[SilviaFitbit]

Welcome to the Community @Tonia. It's great to see you around @Meregrotta. 

I appreciate the details mentioned. As you mentioned the old Fitbit Premium membership isn't available anymore. However, there's a new Fitbit Premium that you can buy, this one is a personalized resource in the Fitbit app that includes guided programs and advanced tools to help you reach your goals. 

There are 3 features of Fitbit Premium, which are: 

- Details programs tailored to your health and fitness goals 

- Insights on your activity and progress throughout programs

- Step-by-step workouts with Fitbit Coach 

We truly appreciate your feedback about the Premium service that isn't available anymore and the link that redirects you to Coach. We're always working to provide you with the best Customer Service. 

I'll be around if you need further assistance. 

[Meregrotta]

The new Premium is only in the New App style.

Despite having my phone updated in the App store to the most recent version it hasn't migrated to the new style yet and still looks just like it has for the last few years.

My phone claims to be supported (Apple 5s).

You are pushing us to try something I have explained in detail already that I Can Not Get To.

The fix to your problem might be in someone else's department and that sucks, but it shouldn't be me that has to point this out.

If you want me to try the new Premium you are going to have to tell me how to force my app to roll over to the new style app.

[SilviaFitbit]

Thanks for getting back @Meregrotta. I totally appreciate your feedback. Fitbit Premium isn't yet available for all customers but we will let you know once it's available for everyone. 

I'll be around if you need further assistance.