Fitbit Premium when already subscribed to Fitbit Coach

[Marshjenni]

Will the new Fitbit Premium subscription have an option for existing Fitbit Coach subscribers to upgrade rather than pay for two subscriptions that significantly overlap?

[bowench]

I have fitbit coach - you are saying we will be upgraded to premium. What if we purchase a fitbit versa 2 special edition that includes a three month subscription to premium. Would that three months just then be tacked onto the end of our current subscription? 

[amburd]

Charged for both just to realize they both have identical workouts.

[rebecamontiel]

Hi, I'm about to buy the fitbit versa 2. Will the trial months get stacked to my account?

[efit01]

How do I cancel the premium? I cannot find anywhere in the app where there is a cancel subscription button. There isn't anything in the apple app store either....

[TheOGKirikou]

I have fibit coach, but my premium subscription isn't working. I'm in Canada, language English. Anything can be done?

[rebecamontiel]

Hi, premium was working for me (I have coach) and suddenly it stopped. You guys need to figure this out asap

[mr_jtee]

Matt:

Just checking that this is still the case. I noticed on my fitbit app this morning I no longer have premium although my coach membership just auto-renewed last week (I've been a coach subscriber for years). Are we still "grandfathered" into the fitbit premium services? In talking with support via chat, they seem to suggest this was no longer the case.

[padangbond]

I don't think this is true. My Fitbit Coach is $7.99 month (Rp. 110.000 / month).

Now on my Fitbit Coach app it is offering me Fitbit Coach Premium (I assume it's Fitbit Premium) at  Rp. 139.000 (USD 10). That's not consistent with the communication.

Fitbit, please get this sorted out, I'm close to moving to another service.