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Free Fitbit Premium query

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‎03-14-2023 15:06 - last edited on ‎03-15-2023 11:03 by Fitbit Moderator

‎03-14-2023 15:06 - last edited on ‎03-15-2023 11:03 by Fitbit Moderator

My wife and I both purchased our Fitbits (different models at different times) through the HUMANA OTC (Over the Counter). She recently received an email offering "Fitbit Premium" at no additional charge. I have not received such an offer.  Just wondering what criteria she met that I have not!?!?  Anybody have a similar experience? Any, thoughts about it?

 

 

Moderator edit: updated subject for clarity. 

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4 REPLIES 4

‎03-14-2023 15:11

‎03-14-2023 15:11

Hi @Tryn2bAbitFIT  who sent the email? Probably came from Humana.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-14-2023 15:50

In response to Odyssey13

‎03-14-2023 15:50

It actual came from Fitbit, but the message reads "You've been invited to take part in the "Humana OTC" program!"  She responded (not knowing it was going to be free) and after filling the boxes on the forms the system responded telling her that "Fitbit Premium" would now be free for her! She already had Fitbit Premium but now it would be "FREE!"

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‎03-15-2023 06:22

In response to Tryn2bAbitFIT

‎03-15-2023 06:22

@Tryn2bAbitFIT  I've asked a Fitbit Moderator to stop by to assist you. They might know more, working for the company.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-15-2023 11:07 - edited ‎03-15-2023 17:14

In response to Odyssey13

‎03-15-2023 11:07 - edited ‎03-15-2023 17:14

Welcome to the Fitbit Community, @Tryn2bAbitFIT. Thank you for sharing your Premium query.

 

The criteria depends of the Fitbit that you both have and the time when got them. Which Fitbit models do you both have and how long ago did you get your trackers? This could be a Humana promo, as @Odyssey13 mentioned, and arrived through Fitbit. 

Andrea | Community Moderator, Fitbitp>

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