How do I cancel Fitbit Premium trial?

[Redclover]

On a whim, I clicked on the “try Premium for a week free” box that kept popping up in my Fitbit app (this is just Fitbit Premium, not the Coach thing).

I’m now in the free trial period and would like to cancel before being charged. The only instructions I can find re cancelling direct me to apple - but there is nothing showing up in my appleTV settings regarding this subscription (my others are there, but nothing about Fitbit). The free trial is definitely ongoing since my screens/info have changed in the app.

It’s really very aggravating that it’s been made so difficult to cancel. Could someone please direct me to the right place?

Moderator edit: subject for clarity

[SeaBreezeCC]

I cannot cancel in the Google Playstore because it is not showing as a subscription. I definitely do NOT want to be charged $80 for this service!

[SeaBreezeCC]

Thank you! I had the exact same problem. I checked this through the app on my phone and it still wasn't showing, but went I logged into my rarely used B account it was there. Cancelled now, I appreciate you saving me the hassle of trying to get a refund after being charged. 😁

[LG1111]

What was the solution?  I'm in the same boat.

[SeaBreezeCC]

I couldn't access my rarely-used gmail address (which the trial subscription defaulted to for some reason) through the Playstore app on my phone. I had to log into that account on my computer, then go the Play Store and could cancel it from there.Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[Nikolr03]

Hello! I would like to know if my fitstar premium subscription is cancelled because I don’t wanna be billed for the next renewal that starts today. 
on my Apple ID tab I choose the cancel option but later I got an email that soon I will be billed for the coming renewal.

[SunsetRunner]

As I said in my post, the only possible solution I found was to call Apple
Support direct.

Regards,

Chris McDonald MBA

Moderator Edit: Personal info removed

[Christine1012]

I have an Android and this is what I had to do:

1) Go into your Google Account  myaccount.google.com

2) Choose payments and subscriptions

3) Choose subscriptions and then you can get rid of Fitbit

[sleepy2]

I've tried this but still not able to cancel. Comes up with how to get a subscriptions on Google play. But no link to Fitbit premium.

[SilviaFitbit]

@sleepy2 Welcome back to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. The subscription needs to be cancelled on the store that you purchased it from. However, you may want to confirm that you followed this procedure to cancel your membership. 

If you're no longer seeing the "Cancel Subscription" on your store, this means that your membership was cancelled. 

I'll be around if you have any additional questions. 

[Jenny596]

I have tried every method mentioned to cancel the premium subscription. It doesnt show anywhere on Google Play, yet I have been charged through google play for one month subscription today.  Going through the FitBit app I can see that the subscription is there but there is no means whatsever of cancelling it.  It shouldnt be this difficult to cancel something

[Gymladyft]

Someone from Fitbit just posted this link to help you cancel.

https://help.fitbit.com/articles/en_US/Help_article/2437.htm#Which

Jenny

[kksmiles]

yours was the only advice that actually worked!!!  THANK YOU!! 

[Denelle722]

Hi @SilviaFitbit ! I was able to cancel my subscription thru  the google play store, now how do I get a refund for the $80 that was charged? The app said I'd be notified when the trial was over, I never used the premium features and was not notified when the trial ended.

[SilviaFitbit]

@Denelle722 A warm welcome to the Community. Thanks for letting me know that you were able to cancel your subscription through Google Play Store. 

Fitbit Premium are non-refundable through Fitbit. However, you could contact Google Play Store, sometimes they provide refunds. 

I'll be around if you have any additional questions. 

[Miss_Ippi]

I accepted the Premium Trial, but I am not interested in the service. 

How do I cancel so I am not charged for the service?? 

Moderator Edit: Clarified subject

[Eii]

went to fitbit premiu, was sent to itunes, no luck, back here, impossible to find any answers, so sick to this

[SilviaFitbit]

@Miss_Ippi A warm welcome to the Fitbit Community. Thanks for getting in touch about this.

The Fitbit Premium subscription needs to be cancelled on the store that you purchased it from, please follow this procedure: 

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription.

You could double check the specific instructions for Apple here or Google. 

@Eii Thanks for sharing the procedure that you followed to cancel it. 

I'll be around if you have any additional questions. 

[PDFitch]

I subscribed to premium tonight and then immediately cancelled the subscription.  I want to make sure I am not charged for the month.  Any suggestions?

Moderator Edit: Clarified subject

[SilviaFitbit]

@PDFitch A warm welcome to the Community. Thanks for getting in touch about this. 

Sorry to hear that you cancelled your subscription. You could confirm this by going to the store that you purchased it from and look for the Fitbit Premium subscription, if you're not longer seeing "Cancel Subscription" then it means it has been cancelled. 

Feel free to post back if you have any additional questions. 

[PDFitch]

I did cancel the subscription. Now how do I get my money back?