How long does Premium take to activate?

[petzoo]

I have signed up for FitBit Premium...3 months free. How long does it take until you are able to use it? Something seems to be not working right.

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

@petzoo A warm welcome to the Community. Thanks for getting in touch about this. 

It can take up to 8 hours for your subscription to be activated. I would like you to make sure you've done the following to check your Fitbit Premium program: 

1. Tap the Discover tab > Guided Programs.
2. Choose the guided program you want. 
3. Read the overview, and tap Get Started to begin the program.
4. Follow the instructions to enter your information and set goals.
5. Read the summary of your program plan.
6. Tap Start to read helpful tips and see your progress for the day.

Let me know the outcome. 

[petzoo]

It began working this morning finally! Thanks!

Sent from Lenore’s iPhone
In a world where you can be anything...please choose kind!🥰

[Jayday93]

I just want to see my restlessness feature I have been "charged" for my 90 day trial but can't access things my girlfriend can, same watch bought at same time. What the heck

[SilviaFitbit]

@Jayday93 Welcome to the Community. Thanks for getting in touch about this. 

The Premium features will be found on the "Discover" tab of your Fitbit app, find below the information that you should see:

- Guided Programs 
- Challenges and Adventures 
- Workouts 
- Guided Meditations 

Regarding the analysis of sleep heart rate & restlessness, Premium members will receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning. Learn more about it in this article. 

I'll be around if you have any additional questions. 

[Jayday93]

But I don't have access to said features for premium users under my sleep
score.? Trying to keep up with my restlessness because I have restless leg
syndrome

[SilviaFitbit]

@Jayday93 Thanks for getting back. I appreciate the information shared. 

I would like you to confirm you did this procedure to subscribe to the 90-day Free Trial. Can you confirm that you have access to all the other Premium features? 

Looking forward to hearing back from you. 

[Jayday93]

I have no access to any premium features but I got charged

[SilviaFitbit]

@Jayday93 Thanks for getting back. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to the recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.