10-20-2020
18:37
- last edited on
10-22-2020
11:27
by
SilviaFitbit
10-20-2020
18:37
- last edited on
10-22-2020
11:27
by
SilviaFitbit
Does anyone knows how to cancel fitbit premium subscription that was subscribed through Live Healthy SG? Would like to cancel as I has not really helped me during this pandemic.
Moderator Edit: Clarified subject
10-22-2020 11:27
10-22-2020 11:27
@leapwolf A warm welcome to the Fitbit Community. I'll be happy to clarify your inquiry.
In the Live Healthy Singapore Program, the Fitbit Premium subscription includes a 12-month commitment. You could contact us when your subscription period is about to end to avoid that it auto renews.
For more information about Fitbit Premium and the Live Healthy Singapore program check:
- What should I know about Fitbit Premium?
- What should I know about participating in the Live Healthy SG program?
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-29-2020 06:39
10-29-2020 06:39
Hi, i would also like to cancel before it auto renew but after i clicked manage subscriptions, it brought me to google play to download more apps???
10-30-2020 13:01
10-30-2020 13:01
@Gracechua A warm welcome to the Fitbit Community. Thank you for the details mentioned.
You're being redirected to Google Play because that's the store that you subscribed from. In this case, please check this article to learn how to cancel a subscription on the Google Play app.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-02-2020 19:30
11-02-2020 19:30
Hi I want to cancel my fitbit premium subsrciption too in livehealthy sg. I subscribed on Nov 4, 2019. Can you assist me with the cancellation?
11-03-2020 14:01
11-03-2020 14:01
@Spens12 Welcome to the Fitbit Community. Thank you for getting in touch about this.
Since you're part of the Live Healthy SG program, I have created a case on your behalf with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you.
Have a great week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-04-2020 06:00
11-04-2020 06:00
Hello. I would like to cancel my fitbit premium subscription under livehealthy sg which will renew on Nov 19, 2020. Thank you in advance for your help.
11-04-2020 17:07
11-04-2020 17:07
@markie27 It's great to see that the Fitbit Community is growing. I'll be happy to help.
Thank you for letting me know that your subscription will renew on Nov 19th. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you.
Have a great day.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-28-2020 18:09
11-28-2020 18:09
Hi. I would like to cancel my Fitbit subscription under the Singapore SG Lifestyle program. I have completed my 1 year subscription. Thanks in advance. (:
12-01-2020 12:22
12-01-2020 12:22
@xlakedaemon A warm welcome to the Fitbit Community.
Thank you for confirming that the 1 year subscription has ended. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist.
Have a great week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
12-30-2020 22:33
12-30-2020 22:33
Hi Sylvia! I would also like to cancel my Fitbit subscription under the Live Healthy SG Programme as I have also completed the 1 year subscription. Thank you!
01-05-2021 13:25 - edited 01-05-2021 13:25
01-05-2021 13:25 - edited 01-05-2021 13:25
@Duncannac A warm welcome to the Fitbit Community.
I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist.
Have a great week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-14-2021 07:42
01-14-2021 07:42
Hi Silvia,
I would like to cancel my Fitbit subscription under the Live Healthy SG programme too. My 1 year subscription has been over since 15/11/2020. Thank you.
01-15-2021 11:40
01-15-2021 11:40
@may0nnaise A warm welcome to the Fitbit Community.
I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you.
Have a great weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-17-2021 06:57
01-17-2021 06:57
I would like to cancel my Fitbit subscription under the Live Healthy SG programme too.
01-17-2021 08:01
01-17-2021 08:01
Hi, I also want to cancel my subscription which is registered through live healthy sg
01-17-2021 08:03
01-17-2021 08:03
Hi I'd like to cancel my premium that's registered via lifehealthy sg. Nowhere to find cancel subscription button on website and app
01-19-2021 12:33
01-19-2021 12:33
@PenAng Hi there. I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you.
@Robbin.c Welcome to the Fitbit Community. Our Support team mentioned that a case has been created on your behalf, please continue the communication through email, they'll be happy to assist.
Have a great week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-21-2021 07:07
01-21-2021 07:07
Hi there! I am subscribed to live healthy sg program too and would like to cancel my subscription too. Please direct me to the right channel or inform the support team for me too.
01-22-2021 11:15
01-22-2021 11:15
@butterboy93 Hi there.
I've shared your post with our Support team and they said that you've been in contact with them, please continue the communication through email, they'll be happy to assist.
Have a great weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.