Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[jdpm3]

Same issue for me.  I'm not in the heart study.

[Af123]

I have the same issue, like someone said we’re paying premium so very surprised a moderator hasn’t advised on the issue

[CliffMM]

Hello.  My Charge 4 seems to be monitoring my sleeping heart rate, since it has the bars for 'above sleeping heart rate' and 'below sleeping heart rate', but the graph that shows the actual data for 'sleeping heart rate' is no longer populating.  It just has a blank graph.  The regular 24 hour heart rate graph still works.  Any thoughts?

[sjohnsen]

I am having the same issue, and I have Premium. My sleeping heart rate chart quit showing data last week. 

[Arlyne]

I agree. We’re not really getting our money’s worth if this feature isn’t working. I’m sure there are many more people that have not even come onto the Fitbit community board to post about this and it’s probably a widespread issue.

[JulieinSac]

Same issue here.  All i see now under restoration is the "oxygen saturation" data.  Not sure why the regular restoration data disappeared.  Using a Charge 4.  Heart study as well.  No other changes from the regular day-to-day use, which would normally show the restoration info.  

[TadKees]

I installed the latest iOS update but that didn’t help.😣

[hamwallets]

Same here.... Versa 2..... no sleep HR graph with HR data. The last update had a bug and it seems like the engineering team is having a difficult time figuring this one out! 

[Boball]

No it should not take a couple of days. It seems like the latest app update has affected a lot of users. I was going to call customer support today but when you click on the help section in the app then click contact and it just states they are having problems with there phone lines. Also the pinned tweet on Fitbit’s twitter feed it just states this
“ Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit community.fitbit.com for answers to common questions from other customers.”
I also have a Garmin cycle computer and I know Garmin was recently the victim of a ransom ware attack and the app wasn’t working at all. I wonder if Fitbit has had the same problem?

Regards, Bob Rouse

[4651]

I spoke too soon. No restoration graph today, Monday. Shooooot

[rbittman]

@Boball:Of course I don't really know, but I don't think FitBit experienced a ransomware attack like Garmin's. I'm a Garmin user too, and their device and app are still funky for me (and it's been about 2 weeks since the attack). For example, it counts steps as double now, so 1 mile clicks by after 1000 steps (should be approximately 2000 steps). I checked the calibration numbers and they are still correct. Anyway, I certainly hope FitBit has not had this problem!

[Amg007]

I have both iPhone and Android and issue is there on both.. data disappeared

[JAWard]

Yet more evidence of a data server/interface issue instead of an App issue.

JAWard

[Maggiej25]

The Restoration data chart shows no data, although the percentages are provided and the oxygen chart shows. This is Premium on iPhone XR. 

[Maggiej25]

Same problem. Same phone. Same version. 

[FloridaMa]

Happening on my Versa also. Just updated to IOS 13.6 to see what happens. Not very optimistic. I reported problem two days ago to FitBit via chat and was told it would be escalated to manager and they would respond via email. I am still waiting for response!

[Aneedac]

Google own Fitbit now! Surely they could get somebody on to it!

[SueAm]

Having the same problem too.

[Boball]

Hi I have just managed to get through to customer support and basically they tried to tell me that the problem was caused by the fact that I cancelled my free three month trial membership, but when I pointed out it does not actually expire until September they did not have an answer. I told them about all the other users on here having the same problem and the fact quite a few were premium members and the answer I got was that you all need to call in individually, so clearly they do not watch these forums. Really wish I had bought a different device. 

[Aneedac]

I sent a tweet to their support earlier today. They are aware of the issue but no eta yet