08-20-2020 10:51 - edited 09-18-2020 15:23
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08-20-2020 10:51 - edited 09-18-2020 15:23
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9/7/2020 Update: This issue is resolved as of app update 3.29
We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date.
Thanks very much for your reports and patience.
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Fitbit Premium
08-09-2020 19:21
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08-09-2020 19:21
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Did you do anything to your settings etc or did it just correct on it’s own??

08-09-2020 19:58
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08-09-2020 19:58
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So is there a fix? I have an iPhone 6s
08-09-2020 20:00
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08-09-2020 20:00
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What did you do? Or, just fixed itself?

08-09-2020 20:04
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08-09-2020 20:04
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I have a Versa lite and an I Phone 7+ and my sleep graph stopped showing up 4 nights ago. Following this thread.

08-09-2020 20:06
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08-09-2020 20:06
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No fix has been mentioned yet. I’m hoping Fitbit will work on this.

08-09-2020 20:36
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08-09-2020 20:36
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08-09-2020 20:38
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08-09-2020 20:38
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Thank you

08-09-2020 23:48
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08-09-2020 23:48
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Same issue here. My graph stops displaying 3 nights ago. Versa 2. iPhone X. Have jumped through the uninstall/reinstall hoops to no avail.
08-10-2020 00:11
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08-10-2020 00:11
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So the saga continues. The full graph showed up on Sunday morning, I thought finally it’s fixed. Perhaps it was the mention on here that someone put saying I should have bought an Apple Watch. But this morning back to no graph. My Fitbit Charge 4 came with a three month trial of premium which I will not be renewing after trial period. I will try to contact customer support today and post on here how I got on.
08-10-2020 00:24
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08-10-2020 00:24
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Since the update a few days ago, the graph for the Restoration Heart Rate has gone blank for all historical days and every day since. The data %s are still there, just the graph missing.
08-10-2020 01:57
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08-10-2020 02:35 - last edited on 08-10-2020 12:33 by LiliyaFitbit
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08-10-2020 02:35 - last edited on 08-10-2020 12:33 by LiliyaFitbit
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Thanks for the tip
Regards,
Moderator edit: personal info removed

08-10-2020 02:48
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08-10-2020 02:48
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Hello all, thanks JayWard for Tip. Have just downloaded Fitbit app on my iPad Air 2 - no joy at all I’m afraid. No sleeping heart rate graph there. Just like my iPhone.
I’m not sure how we escalate this to Fitbit to get a fix. I’ve done Live chat & rung but no joy. Seem totally unaware of the problem.
08-10-2020 04:41
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08-10-2020 04:41
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Most likely an issue with the app update that rolled out last week.
No doubt they will fix it eventually.
08-10-2020 04:53
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08-10-2020 04:53
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My Ionic stopped recording Sleep Restoration data a few days ago. Although I have a score and other data graphs, only the restoration graph is empty. I see others are experiencing this but I don’t see that the problem has been resolved. For the first time ever, my sleep score reached 90 and I can’t even see the restoration stats. Very disappointed. iPhone XR running 13.5.1 and see that I have an update. Hopefully that will fix the problem.
08-10-2020 05:18
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08-10-2020 05:18
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I have the same problem. I noticed it a few days ago. I do have version 3.27 and I have iOS 13.6. I’m using iPhone 8 Plus.

08-10-2020 05:25
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08-10-2020 05:25
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I’m currently having the same issue
-recovery HR data not showing in graph for 3days now

08-10-2020 05:37
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08-10-2020 05:37
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I’m on the iPhone 11, 13.6 but also signed up for the heart study (though the graph was already missing). Today 8/10, I have a partial graph from 11pm-midnight and the rest is blank. I have stats showing but can’t say if that’s for the whole night or just for that hour? The rest of the days missing are showing stats but no graph.

08-10-2020 05:52
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08-10-2020 05:52
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I am experiencing the same thing. It seems to be logging it but not displaying it in the graph.

08-10-2020 06:11
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08-10-2020 06:11
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I am also have this issue. Versa 2 and iPhone XR.

