02-24-2024
09:34
- last edited on
02-26-2024
07:29
by
LizzyFitbit
02-24-2024
09:34
- last edited on
02-26-2024
07:29
by
LizzyFitbit
I am a premium member and snore report did not come in for last night. I cannot find the toggle to turn on snore report under the sleep tile settings. Does anyone know what is happening?
Moderator Edit: Clarified subject and updated label
Answered! Go to the Best Answer.
02-27-2024 05:25
02-27-2024 05:25
The "Detect Snoring" toggle button miraculously showed up in the Sleep settings section of my App sometime today after noon. There was no update of any kind on my phone, the button simply returned to it's rightful place through some weird magic from Fitbit HQ... Which (BTW) makes me wonder: how do they modify "stuff" on the App on my phone without sending an update?!?!? 🤔
Tomorrow morning I'll see if the actual function is also back...
02-27-2024 06:00
02-27-2024 06:00
It’s visible for me as well!!
02-27-2024 06:30
02-27-2024 06:30
My toggle setting has returned, let's hope someone has a nap soon and confirms the readings return.
02-27-2024 07:23
02-27-2024 07:23
02-27-2024 08:35
02-27-2024 08:35
My snore report and toggle for snore report are gone. What is going on?
02-27-2024
08:39
- last edited on
02-28-2024
13:16
by
LizzyFitbit
02-27-2024
08:39
- last edited on
02-28-2024
13:16
by
LizzyFitbit
fitbit email support is a joke, still trying to get me to resolve it by messing about when it's a known issue that's been resolved.
Moderator Edit: Personal info removed
02-28-2024 04:14
02-28-2024 04:14
Yup I got a reading this morning.
02-28-2024 13:21
02-28-2024 13:21
Hi everyone, and welcome to our new members.
I'm glad that some of you got the Snore Detect toggle and reports back, and I appreciate all your efforts while working on this matter. Our team will continue working to get this resolved so all of you can use this feature as you've been doing so far.
@JodieM82 Thanks for sharing your feedback regarding your interaction with our Support team, and for the screenshot provided. I understand your frustration and I apologize for this inconvenience. We value and take every feedback seriously, and yours will help us to evaluate and prevent a similar experience from happening again.
02-28-2024 14:55
02-28-2024 14:55
Ok, I just got help from Fitbit. I uninstalled my app re-installed it and everything thing is back. They just updated the app. That was completely my issue
hope it helps.
02-28-2024 17:00 - edited 02-28-2024 17:04
02-28-2024 17:00 - edited 02-28-2024 17:04
Hi everyone. Thank you for reporting this bug.
We have been informed that this issue is solved and the toggle and reports should be back. Please let us know if you're still experiencing this.
Happy stepping!
02-28-2024 17:09
02-28-2024 17:09
03-14-2024 14:55
03-14-2024 14:55
Hi everyone!
Thank you for your patience and cooperation. Since the issue with the Snore Detect has been resolved, I'm going to close this thread from further comments.
If you have any other questions, please feel free to start a new topic to receive help from the community. Additionally, our Help Site provides information about our products, features, and troubleshooting steps.
@CAF-Yifter You're welcome! I hope you can keep crushing your goals.