Unable to create a Fitbit Coach Account.

[Kittmer1]

I can’t get my Fitbit coach hooked up keeps saying email already taken but that’s the email I used to set up my Fitbit versa 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kittmer1, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the Versa board to the Coach board in order to keep our boards organized as it seems this situation is more related to the Coach app than to the Fitbit Versa. 

Now, if you have already created a Fitbit account with your email address, when you start with Fitbit Coach, instead of create a new account, please tap on "Sign up with Fitbit". After that, you will be able to set up your personal profile and link the Fitbit app. 

I hope this can be helpful, give it a try and let us know in case you need anything else. 

[Kittmer1]

I have done that and this is what it says to me email validation failed email already used by Fitbit

Sent from my iPhone

[MarcoGFitbit]

Hello @Kittmer1, I hope you're doing well, thanks for taking the time to reply. 

First of all, I would like to apologize for the delay in the response. At this moment, please uninstall the Coach app from your phone, then download it again. After that, choose "log in with email" and try to manually log in with your email address and password. If you're still getting a validation error, please take a screenshot and reply to us with it so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Kittmer1]

Sent from my iPhone

[MarcoGFitbit]

Hello @Kittmer1, I appreciate you have come back to us but it seems your latest reply came through blank. Would it be possible for you to reply back? This will be very helpful for us. 

Thanks for your patience and understanding, have a great day! 

[Kittmer1]

Sent from my iPhone

[AlejandraFitbit]

Thanks for the reply @Kittmer1.

Unfortunately, the screenshot didn't come through. Please make sure to follow the instructions provided in the help article How To: Add An Image To Your Post in order to provide us with your screenshot.

Catch you later.